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  1. #1
    Player
    ListrikLair's Avatar
    Join Date
    Jun 2017
    Posts
    2
    Character
    Illiose Monsieto
    World
    Zodiark
    Main Class
    Astrologian Lv 90

    Crash every time i load into Shisui of the Violet Tides

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Time:
    Frequency: Every time i try
    World name: Zodiark
    Character name: Illiose Monsieto
    Retainer name:
    NPC name:
    Monster name:
    Class/Level:
    Party or solo:
    In-game time:
    Area and coordinates:
    Housing:
    Steps:
    1. Queue for Shisui of the Violet Tides
    2. Queue pop!
    3. Loading into the dungeon
    4. Crash with the error "An unexpected error has occurred. Closing FINAL FANTASY XIV.(17)"
    5. Repeat
    *Add more steps if necessary

    Connection Specs
    - Type of internet connection/provider:
    - Modem maker/model number:

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information -=-=-=-=-


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Kevin\Documents
    FINAL FANTASY XIV - A Realm Reborn E:\Games N' Stuff\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride <local>;*.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Home Premium 64-biters (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170512-0600)
    SYSTEM_CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 11/09/12 10:45:37 Ver: 15.02
    SYSTEM_LANGUAGE norsk (bokmål) (regional innstilling: norsk (bokmål))
    SYSTEM_MEMORY 8144.430MB
    SYSTEM_VIRTUAL_MEMORY 8388607.875MB
    SYSTEM_PAGE_FILE 12238.613MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.240GB SYSTEM_FREEDISC_SPACE 12.430GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 180.278GB
    SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 180.278GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 960
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1969.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 3816.215 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253
    SYSTEM_GRAPHICS_DRIVER_DATE 08.06.2017 03:35:39
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelsk
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Høyttalere (2- Logitech G430 Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {DA7868CE-52F4-4483-BEE1-403C8A1408B9}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelsk
    SYSTEM_SOUND_DRIVER_DATE 12.07.2013 12:40:58
    SYSTEM_SOUND PHL 240V5A-4 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {1EF339DF-8287-4AB8-975A-8ADBF20C1710}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0027
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelsk
    SYSTEM_SOUND_DRIVER_DATE 08.06.2017 03:35:39
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mus
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tastatur
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {98E6A440-35BE-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Logitech G430 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C6466AB0-88E8-11E2-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C64691C0-88E8-11E2-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C646B8D0-88E8-11E2-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000287C
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000C68
    C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000AD4
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000005DC
    C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneCmd.exe 0000112C
    C:\Program Files\Microsoft Security Client\msseces.exe 00000B64
    C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe 00000B78
    C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00000414
    C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 00000E00
    C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 00002778
    C:\Users\Kevin\AppData\Local\Akamai\netsession_win.exe 000009F8
    C:\Users\Kevin\AppData\Local\Discord\app-0.0.297\Discord.exe 00001280
    C:\Users\Kevin\AppData\Local\FluxSoftware\Flux\flux.exe 00000C10
    C:\Users\Kevin\AppData\Local\Guildwork\app-1.0.503\Guildwork.exe 000005E0
    C:\Users\Kevin\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000854
    C:\Users\Kevin\AppData\Roaming\Spotify\SpotifyWebHelper.exe 00000C54
    C:\Users\Kevin\AppData\Roaming\Spotify\spotify.exe 000028B0
    C:\windows\Explorer.EXE 00000B68
    C:\windows\system32\Dwm.exe 00000B30
    C:\windows\system32\conhost.exe 00000C9C
    C:\windows\system32\taskhost.exe 00000ACC
    E:\Games N' Stuff\GalaxyClient\GOG Galaxy Notifications Renderer.exe 00002338
    E:\Games N' Stuff\GalaxyClient\GalaxyClient Helper.exe 00002504
    E:\Games N' Stuff\GalaxyClient\GalaxyClient.exe 00002694
    E:\Games N' Stuff\Steam\SteamApps\common\wallpaper_engine\bin\webwallpaper32.exe 000022F0
    E:\Games N' Stuff\Steam\SteamApps\common\wallpaper_engine\wallpaper32.exe 00000C4C
    E:\Games N' Stuff\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001F48
    E:\Games N' Stuff\Steam\steam.exe 00002688
    E:\Games N' Stuff\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000019AC
    E:\Games N' Stuff\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001B9C
    E:\tingtang i sluskrehajrn\ShaPlus Bandwidth Meter\ShaPlus Bandwidth Meter.exe 00000D4C

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


    Laptop Model Name:
    Laptop Model Number:

    Gamepad Manufacturer:
    Gamepad Model Name:
    Gamepad Part Number:

    Browser Information
    - Name and version of the browser currently in-use:
    - Internet Explorer Version:

    ------------------------------------------------------

    ■ PS4 Specs

    Model Number of the PlayStation®3 You Are Using
    - Model Number:

    Model Number of the PlayStation®4 You Are Using
    - Model Number:

    Model Number of the PlayStation®Vita You Are Using
    - Model Number:

    Information About the Peripherals You Are Using
    -Type:
    -Maker:
    -Model Number:
    (0)
    Last edited by ListrikLair; 06-21-2017 at 11:25 PM.

  2. #2
    Player
    Gyson's Avatar
    Join Date
    Nov 2014
    Posts
    777
    Character
    Gyson Kincaid
    World
    Balmung
    Main Class
    Gladiator Lv 100
    Quote Originally Posted by ListrikLair View Post
    C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000C68

    C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 00000E00
    ListrikLair, do the crashes continue if you disable these? Uninstalling Nvidia's GeForce Experience through the control panel will remove both it and ShadowPlay. It also means you won't have your Nvidia drivers automatically updated anymore (if you care about that, you can continually to manually update them), however Shadowplay is an overlay that may be causing your issue.

    If you test this and it ends up being the case, please report back as it may be useful for others. Also, if it does help, make sure you uncheck "GeForece Experience" when doing custom installs of new Nvidia drivers to prevent the problem from returning.
    (1)

  3. #3
    Player
    ListrikLair's Avatar
    Join Date
    Jun 2017
    Posts
    2
    Character
    Illiose Monsieto
    World
    Zodiark
    Main Class
    Astrologian Lv 90
    I did as you said, but the problem still occurs. Tried several times aswell just to see if it would suddenly fix itself, but sadly, it did not.
    (0)