Fantasia used but didn't work glitch

[Rosefull]

Time: 12pm
Frequency: Once
World name: Balmung
Character name: Rosefull Salvai
Retainer name:
NPC name:
Monster name:
Class/Level: WHM/61
Party or solo: Solo
In-game time:
Area and coordinates:
Housing:
Steps:
1. Used phial of fantasia. Text telling me that I could remove my equips and logout to edit character did not appear as it usually does.
2. Waited several minutes.
3. Took off all gear and logged out anyway. No option to edit character was there. Phial of fantasia was removed from my inventory. (I had bought a pack of three and used one successfully. When I later tried to use the second, this happened. There is now one remaining in my inventory).
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Ethernet/ Comcast
- Modem maker/model number: SB6121 Arris Surfboard

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Veronica\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (14393.rs1_release.170602-2252)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 06/11/14 18:09:03 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8142.758MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32718.758MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.729GB SYSTEM_FREEDISC_SPACE 428.536GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.927GB SYSTEM_FREEDISC_SPACE 1640.077GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6939)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2024.430 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.379 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0162.0004
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6939)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2024.430 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.379 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0162.0004
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Generic 7.1CH Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {2BE44028-CA5D-44E5-9BCB-FE9EFAD85F18}
SYSTEM_SOUND_DEVICE_NAME genusbaud64.sys
SYSTEM_SOUND_DRIVER_VERSION 1.32.0023.0005
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/3/2015 00:00:00
SYSTEM_SOUND 1 - G227HQL (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1BBBBBD3-1A8F-4D76-894B-AD110A23C5DF}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/16/2016 00:00:00
SYSTEM_SOUND Speakers (2- AudioQuest DragonFly)
SYSTEM_SOUND_DEVICE_ID {3F806AEC-9D00-4082-989C-0FD0C6A3440A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {636B5A0C-3E29-415F-9B60-39FFD4AE398B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E5B6430-F985-11E4-8002444553540000}
SYSTEM_INPUT_NAME GASIA
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E5CC3C0-F985-11E4-8003444553540000}
SYSTEM_INPUT_NAME GASIA
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1E5CC3C0-F985-11E4-8004444553540000}
SYSTEM_INPUT_NAME GASIA
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7FA13C0-6548-11E6-8001444553540000}
SYSTEM_INPUT_NAME Generic 7.1CH Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7FA3AD0-6548-11E6-8002444553540000}
SYSTEM_INPUT_NAME Generic 7.1CH Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Fantasia used but didn't work glitch - Mozilla Firefox
#general - Discord
Switch USB


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 26 NPAPI
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Euotopia using the Moa engine 1.0.0
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Tales of Monkey Island: Chapter 1 - Launch of the Screaming Narwhal
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Tales of Monkey Island: Chapter 4 - The Trial and Execution of Guybrush Threepwood
Tales of Monkey Island: Chapter 5 - Rise of the Pirate God
The Secret of Monkey Island: Special Edition
Dream Of Mirror Online
Undertale
Ultra Street Fighter IV
Sid Meier's Civilization V
TeamSpeak 3 Client
The Sims 4
VLC media player
Cisco Linksys AE6000 Driver
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Catalyst Control Center - Branding
Java 8 Update 65
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
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Adobe Refresh Manager
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LOOT version 0.10.3
AMD Settings
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puush
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Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Evernote v. 6.5.4
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Twitch
Auslogics Disk Defrag
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OpenOffice.org 3.1
Apple Application Support (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
CCC Help English
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Skype™ 7.30
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Nexus Mod Manager
7-Zip 15.14 (x64)
AMD Install Manager
Generic 7.1CH Gaming Headset
Intel(R) Network Connections 19.1.51.0
Bastion
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
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Catalyst Control Center Next Localization TH
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
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Microsoft Visual C++ 2005 Redistributable (x64)
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Intel(R) Network Connections 19.1.51.0
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001D40
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001640
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000013C4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00002688
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001D5C
C:\Program Files\Conexant\SA3\Generic\SmartAudio3.exe 00001E58
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000025DC
C:\Users\Veronica\AppData\Local\Discord\app-0.0.297\Discord.exe 00000DD4
C:\Users\Veronica\AppData\Local\FluxSoftware\Flux\flux.exe 0000186C
C:\WINDOWS\Explorer.EXE 000012A8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000660
C:\WINDOWS\system32\SettingSyncHost.exe 00000B9C
C:\WINDOWS\system32\sihost.exe 000011F8
C:\WINDOWS\system32\svchost.exe 00002010
C:\WINDOWS\system32\taskhostw.exe 0000269C
C:\Windows\System32\GameBarPresenceWriter.exe 000011C4
C:\Windows\System32\RuntimeBroker.exe 0000014C
C:\Windows\System32\TiltWheelMouse.exe 00001534
C:\Windows\System32\smartscreen.exe 00002110
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000267C




Browser Information
- Name and version of the browser currently in-use: Firefox 53.0.3 (32-bit)