Regarding the Duty World Issues on the NA DC

[Zhexos]

I'd like to pass along an update from Producer and Director Yoshida in regards to the instance issue.

This is FFXIV Producer and Director Yoshida.

I would like to inform you about the ongoing issues on the NA Aether and Primal data centers.

Due to high stress load and congestion, we are currently experience the following two issues:

1. Congestion within certain instanced battle content
2. Server crashes due to concentrated stress on the Duty Finder servers

Regarding the first issue, from around 8:00 a.m. (Pacific Time), we have strengthened the instanced worlds and diverted stress loads, enabling 20,000 players to enter instanced content each hour. As a result, the playable slots for instanced content have been increased significantly. We would like to offer our sincerest apologies that an extended amount of time was required to address these issues, as we strived to avoid large-scale server crashes within the data centers during our procedures. We will continue to monitor this situation 24 hours a day.

Regarding the second issue, we are experiencing continuous crashes within the Duty servers due to the consistently high stress loads caused by frequent matching requests from Worlds within the data centers. As we have confirmed that these crashes are causing some players to be unable to log in due to error 90006/90002, we continue to seek resolutions that address the root cause of these issues. As a temporary measure, we have implemented a work flow to restore the Worlds in 15 to 30 minute increments if the Duty server has crashed. We apologize for the inconvenience, but if you are experiencing the above error, we ask that you please try logging back in after 15 to 30 minutes.

We sincerely apologize for the large amount of time lost from your important early access time during the weekend. We will continue to monitor the high stress loads that the NA data centers are experiencing, and will continue to do our best so that players can play on all Worlds with stability. Once again, we apologize for the issues occurring for an extended amount of time.

[Hamada]

That is nice and all but what about compensation for the last 2 days? we paid for something that we did not receive.

What are the plains to lower queue times in trying to log in servers?

[LittleChickenNugget]

That is nice and all but what about compensation for the last 2 days? we paid for something that we did not receive.

What are the plains to lower queue times in trying to log in servers?

That's not true. You may not be able to advance through the story as fast as some others, but you have been able to visit new areas, have done some main story quests, side quests are available, new classes are available, increased inventory space, the ability to swim in water. All things that were a part of this expansion.

[Kyouki]

but you have been able to visit new areas, have done some main story quests, side quests are available, new classes are available, increased inventory space, the ability to swim in water. All things that were a part of this expansion.

Right, i have been able to see a bit of two new maps and then i was stuck there for more than 48 hours. I wasn't able to see any other new areas. I wasn't able to swim. I wasn't able to gather any new resources because everything is locked behind this first instanced story quest that i haven't been able to do.

I am not saying "i payed for something that i didn't get". But i do say: I haven't been able to enjoy any new content yet besides unlocking the 2 new classes. So to me this wasn't an early access, just early frustration.

[Xenos88]

Right, i have been able to see a bit of two new maps and then i was stuck there for more than 48 hours. I wasn't able to see any other new areas. I wasn't able to swim. I wasn't able to gather any new resources because everything is locked behind this first instanced story quest that i haven't been able to do.

I am not saying "i payed for something that i didn't get". But i do say: I haven't been able to enjoy any new content yet besides unlocking the 2 new classes. So to me this wasn't an early access, just early frustration.

You are able to swim in the water but if you are talking about diving then that's entirely different

[jadan2000]

That's not true. You may not be able to advance through the story as fast as some others, but you have been able to visit new areas, have done some main story quests, side quests are available, new classes are available, increased inventory space, the ability to swim in water. All things that were a part of this expansion.

Thats like saying, they got my 65 dollars but were only able to cash in $25 of it until i get my account straightened out. I bet they wouldn't stand for that, now would they?

[i2agnarok]

That's not true. You may not be able to advance through the story as fast as some others, but you have been able to visit new areas, have done some main story quests, side quests are available, new classes are available, increased inventory space, the ability to swim in water. All things that were a part of this expansion.

This is absolutely not true for me, either. I was attempting to do some of the Heavensward MSQ, went to Western Thanalan, got an error message, and have not been able to log into the game at all since this happened. I cannot access the game at all, for an area that has been in the game from the beginning. As soon as I get through the login screen, I get a generic error and get logged out of the game. So no, I haven't been able to visit new areas, do main story quests, side quests, etc. I can't get into things that are not part of the expansion at all.

While the thread is mostly about duty issues, some of us still can't play the game at all.

[Runestone]

But we were also paying our sub over these days and most of the game was unplayable for a long time. To include things from ARR and HW. I had friends who were stuck on instances that had nothing to do with Stormblood, along with the prolonged Duty Finder being down.

[Lauren]

That's not true. You may not be able to advance through the story as fast as some others, but you have been able to visit new areas, have done some main story quests, side quests are available, new classes are available, increased inventory space, the ability to swim in water. All things that were a part of this expansion.

Not everyone was stuck for long either. So they would be compensated for no issues.

To be honest, it's Early Access. This happens with most MMOs. While I think it's kind of unacceptable it took them days to properly address this, I also accept it's early access and these things happen.

[yumemirai]

you have been able to visit new areas, have done some main story quests, side quests are available, new classes are available, increased inventory space, the ability to swim in water.

I bought a hamburger. You gave me a hamburger and punched me in the face. Don't try to tell me I can't complain "because you still got your hamburger."

I'm the most die-hard, blindly-loyal player out there, but my faith is badly mangled in this. It doesn't matter that I could've done anything else, the thing I wanted to do--the marquee content of the whole expansion, the MSQ--was broken and it pissed me off.

To stick with a metaphor, this is my favorite burger joint. They always have good burgers. But this time they burned it then served it cold. I'm not going elsewhere because I'm still hungry, and I want one of their burgers, the good ones like I expect. That's what I paid for.