Thread: "An unexpected error has occurred"-Constant crashing is specific zones after 4.0

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: 6-18 onward
Frequency: 100%
World name: Balmung
Character name: Viola Cadence
Retainer name: na
NPC name: na
Monster name: na
Class/Level: Bard/60
Party or solo: Both
In-game time: Any time
Area and coordinates: Rhalgr's Reach
Housing: na
Steps:
I cannot play the expansion because I crash every time I enter Rhalgr's Reach zone. Usually I crash immediately but occasionally I can run around for a few seconds before crashing. I have tried using DX11 and DX9 clients. The error I receive can be seen in the images below.



I have never had this problem before the 4.0 update and I don't appear to have this crash outside of expansion zones. The only way I was able to successfully log in and get my character out of this zone was by logging into a friend's computer. Their computer is lower spec than mine which is more than capable of running the expansion.
Connection Specs
- Type of internet connection/provider: Cable One
- Modem maker/model number: Arris/DG1670A

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Viola\Documents
FINAL FANTASY XIV - A Realm Reborn E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (10586.th2_release.170602-2241)
SYSTEM_CPU Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS SIX7910J.86A.0537.2012.0723.1217
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32691.945MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 65459.945MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2793.856GB SYSTEM_FREEDISC_SPACE 2504.043GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2384.983GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 690
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 690
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3911.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16345.973 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253
SYSTEM_GRAPHICS_DRIVER_DATE 6/7/2017 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D55141B0-E8A9-47C5-B0BE-07F0DD52B48C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6710
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/21/2012 00:00:00
SYSTEM_SOUND Speakers (Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {0BD8DC6E-5234-4D7A-91D6-CB9A4E64E777}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0300.1004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/25/2010 00:00:00
SYSTEM_SOUND SPDIF Out (Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {EA60CA4B-1B1A-4263-9105-2C442D4801E7}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0300.1004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/25/2010 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A286600-01E8-11E2-8003444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9D7F7C0-305E-11E3-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9D845E0-305E-11E3-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F2C32A0-176B-11E4-8002444553540000}
SYSTEM_INPUT_NAME Programmable Hotkeys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A2B4C30-01E8-11E2-8004444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000EE54
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000A264
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000EE88
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 0000EB24
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 0000ED44
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000C014
C:\Users\Viola\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 0000E518
C:\WINDOWS\Explorer.EXE 0000BD50
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000EB00
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe 0000D924
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000EDA0
C:\WINDOWS\system32\browser_broker.exe 0000EBA8
C:\WINDOWS\system32\conhost.exe 0000EE94
C:\WINDOWS\system32\sihost.exe 0000D6A4
C:\WINDOWS\system32\svchost.exe 0000E830
C:\WINDOWS\system32\taskhostw.exe 00009168
C:\Windows\System32\RuntimeBroker.exe 00008BD4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000E934
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000E950
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000BA08
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000F5B8

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



Browser Information
- Name and version of the browser currently in-use: Microsoft Edge 25.10586.672.0
- Internet Explorer Version: 11.962.10586.0

------------------------------------------------------

Im getting a similar problem, but I was just waiting in Quarrymill and it suddenly crashed with that error.

Now i cant log in because it gets that error again whenever i enter the game, but i can however log in with other characters.

Originally Posted by tipsey1

Im getting a similar problem, but I was just waiting in Quarrymill and it suddenly crashed with that error.

Now i cant log in because it gets that error again whenever i enter the game, but i can however log in with other characters.

I just got the exact same thing upon TP'ing to Quarrymill. Tried 4 times and every time I get the unexpected error.

Yeah same here I am encountering this error. This is driving me nuts ;-;

Time: 14:48 GMT +1
Frequency: Constant
World Name: Cerberus
Character Name: Yusei Izanagi
Class/Level: WHM lvl 64
Party or Solo: Solo
Area and Coordinates: Quarrymill South Shroud. Palace of the Dead Entrance

Please help!

I guess this is a cerberus specific thing then?
~With quarrymill i mean