He bought ARR (Starter Edition) and Stormblood but only got the code for Stormblood preorder items. So the problem here is that he did not get the code for ARR although he bought it on the SE store

But now that I look closer at it, I see that it is written as a preorder and that the release date is 20/06: https://store.eu.square-enix.com/eu/...on-pc-download

So I am not quite sure about when he will be able to actually get the code, probably today I guess.

Thanks for your reply