Voice over missing

[drgnmstr44]

Edit: decided to check older cut scenes, like the ones at the and of ARR 2.55 content and the first cut scene of HW. they have the same problem. As i'm on Windows 10, I wonder if this is a windows 10 issue. Another thought could be that since I use Logitech gaming software and there is currently issues with illumination due to the applet introduced for that software that maybe there is a conflict there causing my problem.

i've now experienced the same things as Paleblade. I switched my sound to my headset and rewatch the cutscenes, getting the voice over that should be there. if I switch back to my speakers and try to rewatch the scenes I get no voice over. Same thing happened if I switch to DirectX 9. Maybe Maintenence will correct this issue. In case it helps, here's my system info.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Mike\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Games\FinalFantasy14\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/20/10 09:47:36 Ver: 08.00.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16329.328MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32713.328MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 390.088GB SYSTEM_FREEDISC_SPACE 235.201GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 340.738GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 540.885GB SYSTEM_FREEDISC_SPACE 490.994GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 470 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8140.094 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.664 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0162.0004
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (SB X-Fi Xtreme Audio)
SYSTEM_SOUND_DEVICE_ID {E8DB6DAF-DF28-4DFF-814A-12DC02FC1444}
SYSTEM_SOUND_DEVICE_NAME P17.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.2018
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/3/2009 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3705AA6E-57CB-49C0-9EB2-84E2D84F84DD}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_SOUND Speakers (Logitech G930 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {58AE4A73-F20D-46C4-BD23-5051C0074FBD}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/8/2016 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DF86A9E1-4FBC-456F-88F0-7D26693C27F6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_SOUND Digital Audio Interface (SB X-Fi Xtreme Audio)
SYSTEM_SOUND_DEVICE_ID {F4E9CADE-41E4-4FF5-A21B-0A55B49B2F70}
SYSTEM_SOUND_DEVICE_NAME P17.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.2018
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/3/2009 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9F3A4C0-7A65-11E4-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {72FA1C40-EBE9-11E6-8001444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9F3A4C0-7A65-11E4-8003444553540000}
SYSTEM_INPUT_NAME G110 G-keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9F3A4C0-7A65-11E4-8004444553540000}
SYSTEM_INPUT_NAME G110 G-keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9EC78D0-7A65-11E4-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9F3A4C0-7A65-11E4-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Voice over missing - Google Chrome
Logitech Gaming Software
Windows Shell Experience Host
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cisco WebEx Meetings
Adobe AIR
Creative Audio Control Panel
Avast Free Antivirus
VUDU To Go
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Canon Easy-WebPrint EX
Google Chrome
Malwarebytes Anti-Malware version 2.2.1.1043
Notepad++
Microsoft Office Professional Plus 2007
SafeZone Stable 3.55.2393.607
Canon Speed Dial Utility
Steam
Creative System Information
LWS Pictures And Video
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CCC Help Czech
CameraHelperMsi
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Catalyst Control Center - Branding
Adobe AIR
SaverExtoennsionn
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Aiseesoft Blu-ray Player 6.5.12
erLT
Java Auto Updater
Apple Software Update
Sound Blaster X-Fi Xtreme Audio
Microsoft Games for Windows - LIVE Redistributable
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
PDF Plug-In 1.6
Hero Lab 8.1
NVIDIA PhysX
Realtek Ethernet Controller Driver
LWS Webcam Software
AMD Settings
Microsoft Office Access MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Box Sync
Microsoft Office Professional Plus 2007
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Adobe Refresh Manager
Adobe Reader XI MUI
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Catalyst Control Center Graphics Previews Common
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AMD Settings
Catalyst Control Center Localization All
Cisco AnyConnect Secure Mobility Client
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Logitech Webcam Software
Windows 10 Upgrade Assistant
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Apple Application Support (32-bit)
CCC Help Turkish
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
CCC Help English
CCC Help Danish
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
TurboTax 2016 WinPerReleaseEngine
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
LWS Facebook
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
AMD Software
GIMP 2.8.14
Logitech Gaming Software 8.92
VLC media player
Vulkan Run Time Libraries 1.0.37.0
WinRAR 5.20 (64-bit)
AMD Settings
AMD Settings
AMD Drag and Drop Transcoding
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization JA
Apple Mobile Device Support
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Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization BR
Canon MX920 series MP Drivers
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization DE
AMD Wireless Display v3.0
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
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AMD Wireless Display v3.0
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Catalyst Control Center Next Localization TR
Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
Catalyst Control Center Next Localization IT
Microsoft .NET Framework 4.5.2
Java 7 Update 75 (64-bit)
Windows 10 Update and Privacy Settings
Catalyst Control Center Next Localization DA
AMD Wireless Display v3.0
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization CS
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
AMD APP SDK Runtime
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization BR
Bonjour
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization HU
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization ES
AMD Fuel
Logitech Gaming Software
Catalyst Control Center Next Localization NO
AMD Problem Report Wizard
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization CHT
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization TR
ccc-utility64
Catalyst Control Center Next Localization CHS
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
AMD Media Foundation Decoders
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization PL
Apple Application Support (64-bit)
Catalyst Control Center Next Localization ES
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization TH
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization CHT
Microsoft Visual C++ 2005 Redistributable (x64)
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization FR
AMD Software
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization SV
AMD Wireless Display v3.0
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization CS
Box Sync
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization CHT
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Catalyst Control Center Next Localization NL
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Catalyst Control Center Next Localization JA
Ventrilo Client for Windows x64
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
iTunes
AMD Accelerated Video Transcoding
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization DE
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Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe 00000610
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe 000021E4
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 00002314
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002750
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000025B0
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002818
C:\Program Files\Box\Box Sync\BoxSync.exe 000027A4
C:\Program Files\Box\Box Sync\BoxSyncMonitor.exe 000003D8
C:\Program Files\Logitech Gaming Software\LCore.exe 000024E8
C:\Program Files\Windows Defender\MSASCuiL.exe 00002340
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00000EA0
C:\WINDOWS\Explorer.EXE 00001B20
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000228C
C:\WINDOWS\system32\DllHost.exe 00000AA8
C:\WINDOWS\system32\SettingSyncHost.exe 000007F0
C:\WINDOWS\system32\backgroundTaskHost.exe 000016DC
C:\WINDOWS\system32\conhost.exe 00002068
C:\Windows\System32\RuntimeBroker.exe 000027DC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002124
D:\Games\FinalFantasy14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001C7C
D:\Games\FinalFantasy14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B14
E:\iTunes\iTunesHelper.exe 00001940
c:\windows\system32\sihost.exe 00002BAC
c:\windows\system32\svchost.exe 00000958
c:\windows\system32\taskhostw.exe 000022DC