Voice over missing

[drgnmstr44]

I know it's not the most important thing but I seem to have issues with voice over not happening. I just finished the first dungeon of the expansion and the cutsceen that followed I've been told should be voiced over, but I'm got no voice over. the voice option is maxed and turned on in the sound options. I get everything else but voice over. Not sure how to fix it or if it's a game bug. I'm guessing something conflicting between game client and my computer since it plays with the illumination on my logitech gear.

[Rangar]

I too have had issues where none of the cutscenes have voice over dialog. I've swapped between all of the language profile and have it set to max and it's still silent.

[Paleblade]

I'm also missing voice overs when I have my audio on my speakers, but when I rewatched the cutscene in the inn wearing my headphones, I have voiceovers. I've tried searching online but haven't found why this happens.

[drgnmstr44]

Edit: decided to check older cut scenes, like the ones at the and of ARR 2.55 content and the first cut scene of HW. they have the same problem. As i'm on Windows 10, I wonder if this is a windows 10 issue. Another thought could be that since I use Logitech gaming software and there is currently issues with illumination due to the applet introduced for that software that maybe there is a conflict there causing my problem.

i've now experienced the same things as Paleblade. I switched my sound to my headset and rewatch the cutscenes, getting the voice over that should be there. if I switch back to my speakers and try to rewatch the scenes I get no voice over. Same thing happened if I switch to DirectX 9. Maybe Maintenence will correct this issue. In case it helps, here's my system info.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Mike\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Games\FinalFantasy14\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/20/10 09:47:36 Ver: 08.00.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16329.328MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32713.328MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 390.088GB SYSTEM_FREEDISC_SPACE 235.201GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 340.738GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 540.885GB SYSTEM_FREEDISC_SPACE 490.994GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 470 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8140.094 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.664 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0162.0004
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (SB X-Fi Xtreme Audio)
SYSTEM_SOUND_DEVICE_ID {E8DB6DAF-DF28-4DFF-814A-12DC02FC1444}
SYSTEM_SOUND_DEVICE_NAME P17.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.2018
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/3/2009 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3705AA6E-57CB-49C0-9EB2-84E2D84F84DD}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_SOUND Speakers (Logitech G930 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {58AE4A73-F20D-46C4-BD23-5051C0074FBD}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/8/2016 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DF86A9E1-4FBC-456F-88F0-7D26693C27F6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_SOUND Digital Audio Interface (SB X-Fi Xtreme Audio)
SYSTEM_SOUND_DEVICE_ID {F4E9CADE-41E4-4FF5-A21B-0A55B49B2F70}
SYSTEM_SOUND_DEVICE_NAME P17.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.2018
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/3/2009 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9F3A4C0-7A65-11E4-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {72FA1C40-EBE9-11E6-8001444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9F3A4C0-7A65-11E4-8003444553540000}
SYSTEM_INPUT_NAME G110 G-keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9F3A4C0-7A65-11E4-8004444553540000}
SYSTEM_INPUT_NAME G110 G-keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9EC78D0-7A65-11E4-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9F3A4C0-7A65-11E4-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G110
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Voice over missing - Google Chrome
Logitech Gaming Software
Windows Shell Experience Host
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cisco WebEx Meetings
Adobe AIR
Creative Audio Control Panel
Avast Free Antivirus
VUDU To Go
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Canon Easy-WebPrint EX
Google Chrome
Malwarebytes Anti-Malware version 2.2.1.1043
Notepad++
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Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
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Catalyst Control Center - Branding
Adobe AIR
SaverExtoennsionn
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Aiseesoft Blu-ray Player 6.5.12
erLT
Java Auto Updater
Apple Software Update
Sound Blaster X-Fi Xtreme Audio
Microsoft Games for Windows - LIVE Redistributable
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
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PDF Plug-In 1.6
Hero Lab 8.1
NVIDIA PhysX
Realtek Ethernet Controller Driver
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AMD Settings
Microsoft Office Access MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
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Microsoft Office Access Setup Metadata MUI (English) 2007
Box Sync
Microsoft Office Professional Plus 2007
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
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Adobe Refresh Manager
Adobe Reader XI MUI
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Catalyst Control Center Graphics Previews Common
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Logitech Webcam Software
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LWS Facebook
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Microsoft Office Shared 64-bit MUI (English) 2007
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Box Sync
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe 00000610
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe 000021E4
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 00002314
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002750
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000025B0
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002818
C:\Program Files\Box\Box Sync\BoxSync.exe 000027A4
C:\Program Files\Box\Box Sync\BoxSyncMonitor.exe 000003D8
C:\Program Files\Logitech Gaming Software\LCore.exe 000024E8
C:\Program Files\Windows Defender\MSASCuiL.exe 00002340
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00000EA0
C:\WINDOWS\Explorer.EXE 00001B20
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C:\WINDOWS\system32\SettingSyncHost.exe 000007F0
C:\WINDOWS\system32\backgroundTaskHost.exe 000016DC
C:\WINDOWS\system32\conhost.exe 00002068
C:\Windows\System32\RuntimeBroker.exe 000027DC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002124
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E:\iTunes\iTunesHelper.exe 00001940
c:\windows\system32\sihost.exe 00002BAC
c:\windows\system32\svchost.exe 00000958
c:\windows\system32\taskhostw.exe 000022DC

[Kisik]

SYSTEM_SOUND Speakers (Logitech G930 Gaming Headset)

I'm using a Logitech G933 (wireless) gaming headset, and I'm also having a near complete lack of voice overs. Every other sound is there, but one cut scene I turned the volume completely up, and I could barely heard a very faint voice over, but it sounded like an echo down a hallway rather than something clear. If I had to guess, it's something to do with Logitech's drivers.

[drgnmstr44]

Tried a few new things with no luck. I had to manually update the logitech gaming software. it's now version 8.94. That didn't work. I disabled everything but my speakers and headset with no positive results. disconnected my headset's wireless adapter and the didn't work either. not entirely certain what's going on but considering the things that I experienced with my logitech gear when in early access with the new applet being installed, I'm not too happy about it being broken. I don't like playing with my headset on all the time but guess I'll have to or something. It's like all voice is going to USB ports and not my sound card. I also find it rather odd I don't have options on the game to tell it where to send my sound.

[drgnmstr44]

I finally got it working through speakers for me. granted i'm on windows 10 64 bit but these steps might help others since it corrected my problem.

1) In the system tray on the bottom right, right click the speaker icon and click playback devices
2) once open, select your speakers from the list. then click configure.
3) Under audio channels make sure it's set correctly. for my I needed stereo as I only have a left, right and sub. i've been told that if you use 5.1 or 7.1 you must have a center channel.

[Aladire]

Guys, someone else had this problem. I was able to resolve it for him.

Some reason, the most recent windows 10 update tries to select your speaker configuration for you. So, if you have any motherboard that was made after 2014, you should have the ability to support 7.1 SRS. So, windows 10 defaults to that.

I am a lucky few to have 5.1 hooked up and can confirm that voices during cut scenes only come out my center speaker. If you do not have this, you need to go into your speaker configuration, just as the previous post describe and change from whatever it is to stereo.

[Ericthegreat]

So I had this issue, turned out to be my g933, so I updated the firmware to the newest version, and it fixed it.