Dear Square Enix and ScaleFast

[Mature]

I decided to open a new thread to bring this to your attention due to the fact I'm not getting ANY answers from any of you both. (Send and email and no answer either)

I would like to know when is my Final Fantasy XIV collector's Edition is gonna be shipped. I have NOT received any email confirmation of shipping regarding this order (I haven't even got a tracking number at all) apart from the last one which goes:

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Scalefast SAS
35 rue des Mathurins
75008 Paris
France

Date: 2017-05-05 08:58:19
Payment Date: 2017-05-05 08:58:19

Dear customer,

Your order is now completed. We thank you for your purchase.

Please note that your purchase is made between you and Scalefast SAS, a Square Enix Europe
trusted and authorized merchant for the Square Enix Europe products. If you paid by credit card, please look
for Square Enix Europe on your billing statement.

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Could you please address this as a matter of urgency as my card got charged £185.28 on the 29th of May.

I look forward to hear from you.

Regards