I warped to Revanents Toll for the MSQ when Alphinaud had me go there after talking to the pirate captain who will apparently take us to Doma. It gave me an "unexpected error" showing several DirectX errors which crashed the game. Now, everytime i try and login i literally just crash over and over and over again. I cannot log back into the game at all because of this. I tried resetting graphics settings, system reset in launcher, updating graphics driver, switching to DirectX 9 and restarting my computer. I'm not really tech savvy so that was about as much as i could do.
I submitted this through contact us at support too since honestly I'm not sure where they prefer bug reports most often, especially ones where you can't even login.
http://tinypic.com/r/33dh0qx/9
Time: 1AM - 1:30AM Eastern Time, June 19th
Frequency: Every Single Time I login
World name: Brynhildr
Character name: Shirana Everdark
Class/Level: 64
Party or solo: Solo
Area and coordinates: Mor Dhona, when warping to Revenant's Toll from Limsa Lominsa
Steps:
1. Finished the questline where the empire attacked Rhalgers Reach and Alphinaud wanted to meet up with you in Limsa so the pirates could take you to Doma
2. Warped to Revanents Toll and hit "unexpected error" citing multiple DirectX errors and crashing the game
3. Log back in and it does the same. Literally cannot log in anymore. Just crashes me due to DirectX issues in Revanents Toll
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-Code:-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\Nois\Documents FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834) SYSTEM_CPU Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (4 CPUs), ~3.8GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4 SYSTEM_BIOS F2 SYSTEM_LANGUAGE English (Regional Setting: English) SYSTEM_MEMORY 16337.191MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 18769.191MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.464GB SYSTEM_FREEDISC_SPACE 1232.817GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS NVIDIA GeForce GTX 960 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6 SYSTEM_GRAPHICS_CHIP GeForce GTX 960 SYSTEM_GRAPHICS_MAKER NVIDIA SYSTEM_GRAPHICS_VRAM 2016.688 MB SYSTEM_GRAPHICS_SHARED_VRAM 8168.596 MB SYSTEM_GRAPHICS_DAC Integrated RAMDAC SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253 SYSTEM_GRAPHICS_DRIVER_DATE 6/6/2017 20:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE English 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND Headphones (High Definition Audio Device) SYSTEM_SOUND_DEVICE_ID {4C2E1845-377E-4AED-B4DA-9A64D8AAC711} SYSTEM_SOUND_DEVICE_NAME HdAudio.sys SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00 SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device) SYSTEM_SOUND_DEVICE_ID {1665F204-5971-4A55-832A-1D4B2F1E13B1} SYSTEM_SOUND_DEVICE_NAME HdAudio.sys SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {3211F0B0-1964-11E7-8001444553540000} SYSTEM_INPUT_NAME USB Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {321217C0-1964-11E7-8003444553540000} SYSTEM_INPUT_NAME Game Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {321265E0-1964-11E7-8004444553540000} SYSTEM_INPUT_NAME Game Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {321217C0-1964-11E7-8002444553540000} SYSTEM_INPUT_NAME USB Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {32128CF0-1964-11E7-8005444553540000} SYSTEM_INPUT_NAME Game Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {5F4ED500-1D3A-11E7-8001444553540000} SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows) SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1 SYSTEM_INPUT {32128CF0-1964-11E7-8006444553540000} SYSTEM_INPUT_NAME Game Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {32128CF0-1964-11E7-8007444553540000} SYSTEM_INPUT_NAME USB Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher Steam Skype™ - lennethvalkyrie5@hotmail.com In-Game Bugs - Post New Thread - Mozilla Firefox Windows Shell Experience Host -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Adobe Flash Player 25 NPAPI Any Video Converter 6.1.2 Avast Free Antivirus Cheat Engine 6.6 Google Chrome Mozilla Firefox 53.0.3 (x86 en-US) Mozilla Maintenance Service NVIDIA Stereoscopic 3D Driver Origin Rockstar Games Social Club RPG MAKER VX Ace RTP SafeZone Stable 3.55.2393.607 Simple Port Tester Steam Sid Meier's Civilization V VLC media player Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 Apple Application Support (32-bit) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 FINAL FANTASY XIV - A Realm Reborn Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Skype™ 7.37 Apple Software Update Mass Effect™ 3 Google Update Helper Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 Microsoft Visual C++ 2005 Redistributable Mass Effect™: Andromeda Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215 Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 7-Zip 16.04 (x64) FirestormOS-Releasex64 Notepad++ (64-bit x64) Intel(R) Network Connections 21.1.29.0 Overlord II Mass Effect Plague Inc: Evolved Mass Effect 2 Cities: Skylines Subnautica Grand Theft Auto V Stellaris Armello The Long Dark We Need to Go Deeper Dynasty Warriors 8 - Empires ARK: Survival Evolved Party Hard FINAL FANTASY X/X-2 HD Remaster ARK: Survival Evolved Dedicated Server Empyrion - Galactic Survival Stardew Valley P.A.M.E.L.A. WolfQuest Quarantine Empyrion - Galactic Survival Dedicated Server ICEY Black Desert Online Ultimate Epic Battle Simulator The Elder Scrolls V: Skyrim Sid Meier's Civilization V Vulkan Run Time Libraries 1.0.42.1 WinRAR 5.40 (64-bit) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Intel(R) Network Connections 21.1.29.0 Windows 10 Update and Privacy Settings Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215 Bonjour PuTTY release 0.69 (64-bit) iTunes Apple Application Support (64-bit) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 Ansel NVIDIA 3D Vision Driver 382.53 NVIDIA Control Panel 382.53 NVIDIA Graphics Driver 382.53 NVIDIA 3D Vision Controller Driver 369.04 NVIDIA Optimus Update 25.0.0.0 NVIDIA PhysX System Software 9.17.0329 NVIDIA HD Audio Driver 1.3.34.27 NVIDIA Install Application NVIDIA Display Container NVIDIA Display Container LS NVIDIA Display Watchdog Plugin NVIDIA Display Session Container NvTelemetry NVIDIA Telemetry Container NVIDIA Update Core NVIDIA Virtual Audio 3.70.2 Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 Apple Mobile Device Support Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215 -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001A58 C:\Program Files (x86)\Skype\Browser\SkypeBrowserHost.exe 000005A8 C:\Program Files (x86)\Skype\Phone\Skype.exe 00001D44 C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001A90 C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000190C C:\Program Files (x86)\Steam\Steam.exe 000027A8 C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000017CC C:\Program Files\AVAST Software\Avast\AvastUI.exe 000019BC C:\Program Files\Windows Defender\MSASCuiL.exe 000000CC C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000001A4 C:\Users\Nois\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000830 C:\WINDOWS\Explorer.EXE 000005D4 C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001740 C:\WINDOWS\system32\ApplicationFrameHost.exe 0000093C C:\WINDOWS\system32\DllHost.exe 0000228C C:\Windows\System32\RuntimeBroker.exe 00001FB4 C:\Windows\System32\smartscreen.exe 00002654 C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000019DC c:\windows\system32\sihost.exe 00000668 c:\windows\system32\svchost.exe 00002434 c:\windows\system32\taskhostw.exe 000018E8


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