Queue times are unacceptable thread #11111

[Makeda]

It doesn't help that I'm a software developer; I know about load testing and scaling servers. I don't know what reason Square-Enix decided to skip the load testing part and not find a way to recruit a service for, say expansion release month or two, increasing the server load...but FFXIV is not exactly a dying game so there is obviously $$$ to go around.

Full stack engineer here, I work in fact to develop technology for streaming mass scale content online. I write the video streaming tech used by the companies that send you things like movies, TV, major conventions (inc gaming), nation wide annual sporting events, continent wide celibrity events, etc.

Code that scales up and down with demand.

This is 2017, the internet has been around since the 1960s. These are known issues with known solutions. I have personally overseen a major game company that usually streams to a few hundred people an hour scale for a few day event to 150,000 simultaneously.

At the most basic level: you rent some temporary server capacity. At a long term planning level, you partner with cloud servers to dynamicly spin up or down resources with demand and you build internal structures so you can take resources from ine thing and put them on anaother automatically based on where the load is hitting.

The moment Cold Steel happened, we should have had something like the server that handles... changing hair styles... inn rooms... or even animation cycles for level 1 squirrel-rats... cycled over (or you know... whatever was not being used in that moment. Those examples were just random silly to make the point).

[Kaskel2000]

At the most basic level: you rent some temporary server capacity.

This is something I'm trying to understand. I remember a few years back we had a similar issue of large scale queues with a Rift expansion launch. Within a couple of days they had rented extra server space and managed to cut queues drastically. Square saw this same issue with HS launch so is there something intrinsic to there code that doesn't allow for temporary rented extra server capacity. I know this isn't something any of us can answer but does make me wonder.

[Kaskel2000]

On another note, I became number 1 in the queue about 5 minutes ago. If this was really a 1 in 1 out basis queue then there is no way it would take longer than a few seconds for someone to log out to let me log in.

[Lynart]

I'm confused. You claim to be software dev, but then complain of THE busiest time for a popular mmo. Your unsub will run out right after thing settle down and game becomes stable again, which shows some ignorance and bad foresight. If you could stop unsub right now at it's worst I'd get it. But you're literally ending it once things are calming down.

Being a software developer gives me insight as to how certain problems can be solved, including the load issue. It is very obvious to me that SE, and many other publishers (note, this is not the development team's fault), decide to not tackle the problem despite solutions existing because they want to save money. And the worst part is that players, like yourself, accept taking it up the *** simply because it's a "norm". I used to "defend" MMO publishers like you did, ignorance really is bliss.

[Lynart]

Full stack engineer here....

Thank you for the points I was too lazy to get into. I've worked on cloud scaling services before hence why I'm blaming SE for being cheap.

.......then there's the 1000 character limit. Seriously wtf lol

[Noahlimits]

Thank you for the points I was too lazy to get into. I've worked on cloud scaling services before hence why I'm blaming SE for being cheap.

.......then there's the 1000 character limit. Seriously wtf lol

Editing a post gets past the character limit.

[Lynart]

Editing a post gets past the character limit.

Then why the **** is it there? This is like the idiots that request developers to waste time disabling right click on websites when you can just hit F12 and download everything from the source.

Thank you for the hint though =)

[Lynart]

People think it is normal because it is normal for popular MMOs to have bad queues when new expansions are released. I cannot think of a popular MMO that never had queues on expansion release (unless they use a megaserver setup, and even then, they still usually had queues). This is why people don't have empathy for you. It is like complaining about gravity because it hurts when you fall. Certain things are just to be expected. The queue times here are one o fthem.

Let me get your "logic" straight: because x happens frequently, x should always happen, and y shouldn't be expected or pushed for?

So if, for example, Russians have issues with ramming each other off the road, one should never expect Russians to be decent drivers or push for it?

Note: I am not racist against Russians, YouTube has left some bad impressions on me lol

[Berilein]

Need somewhere to rant, i'm pissed off right now. I just got disconnected. The stream I'm running in the background had no problems so i'm going to assume it was from there side. Anyway, I'm put in a 2k queue. That's annoyed the hell out of me cause I've just sat down with the intent to no life the next 5 hours.

[Vanitas]

I can't wait for queue time rant number #1203483