Queue times are unacceptable thread #11111

[Koshiko]

Boo hoo

You have the option to transfer to a low pop server or you know stick it out for a week until the servers calm down, it's an MMO expansion launch what exactly did you expect?

I'm on Shiva since the beginning of ARR, why should I move? And my money is as good as yours. But if empathy is lost on you don't bother to reply.

[AkaeiNox]

Nearly every online games got a login queue when their servers are overloaded like this.

[Gyson]

Nearly every online games got a login queue when their servers are overloaded like this.

I don't think people mind reasonable queue times. I would argue that queue times that can be measured in multiple hours are unreasonable and at a point where the company needs to create a real solution. The expectation for players to just "deal with it", even temporarily (because it isn't really temporary if it keeps happening every expansion, event, etc), is also unreasonable when you're charging a subscription fee for the service.

[Kathryn]

Oh look I'm in a que for Ragnarok been on this server since the start of 1.0 won't move but you know what while I wait to log in im reading drinking a nice cold drink and watching netflix /chilled.

[V0str0n]

It all comes down to having to wait sometimes 8+ hours, which not many people can afford to waste, especially for services paid. That is not a failure of patience, that is a failure of service.

[Makeda]

It doesn't help that I'm a software developer; I know about load testing and scaling servers. I don't know what reason Square-Enix decided to skip the load testing part and not find a way to recruit a service for, say expansion release month or two, increasing the server load...but FFXIV is not exactly a dying game so there is obviously $$$ to go around.

Full stack engineer here, I work in fact to develop technology for streaming mass scale content online. I write the video streaming tech used by the companies that send you things like movies, TV, major conventions (inc gaming), nation wide annual sporting events, continent wide celibrity events, etc.

Code that scales up and down with demand.

This is 2017, the internet has been around since the 1960s. These are known issues with known solutions. I have personally overseen a major game company that usually streams to a few hundred people an hour scale for a few day event to 150,000 simultaneously.

At the most basic level: you rent some temporary server capacity. At a long term planning level, you partner with cloud servers to dynamicly spin up or down resources with demand and you build internal structures so you can take resources from ine thing and put them on anaother automatically based on where the load is hitting.

The moment Cold Steel happened, we should have had something like the server that handles... changing hair styles... inn rooms... or even animation cycles for level 1 squirrel-rats... cycled over (or you know... whatever was not being used in that moment. Those examples were just random silly to make the point).

[Kaskel2000]

At the most basic level: you rent some temporary server capacity.

This is something I'm trying to understand. I remember a few years back we had a similar issue of large scale queues with a Rift expansion launch. Within a couple of days they had rented extra server space and managed to cut queues drastically. Square saw this same issue with HS launch so is there something intrinsic to there code that doesn't allow for temporary rented extra server capacity. I know this isn't something any of us can answer but does make me wonder.

[Lynart]

Full stack engineer here....

Thank you for the points I was too lazy to get into. I've worked on cloud scaling services before hence why I'm blaming SE for being cheap.

.......then there's the 1000 character limit. Seriously wtf lol

[Noahlimits]

Thank you for the points I was too lazy to get into. I've worked on cloud scaling services before hence why I'm blaming SE for being cheap.

.......then there's the 1000 character limit. Seriously wtf lol

Editing a post gets past the character limit.