Regarding the issue that occurs after beating “The Pool of Tribute” (Jun. 18)

[NOC_NA]

We have confirmed an issue wherein if “The Pool of Tribute” is completed while progressing in the main story quest “The Lord of the Revel”, an error may be displayed when returning from the content, and users will be unable to log in again.

Our investigation thus far has revealed that this issue occurs when entering “The Pool of Tribute” while performing an emote action. Due to this, we ask that users please finish their emote actions before entering “The Pool of Tribute”.

*So far, our investigation has shown that this issue occurs most often when using the “/sit”, but it can happen with any emote action.

It has been confirmed that user will be able to log in again by forcefully changing the area in which their character logged out, so we will be doing this as a temporary means of addressing the issue until it is resolved.

We will need to provide support to each character individually, so we ask that user who are currently unable to log in due to this issue to please make a report on forum below.

http://forum.square-enix.com/ffxiv/threads/329549

We will continue to investigate and address the issue, and we apologize for any inconvenience this may be causing.

[NOC_NA]

With regards to the issue wherein if “The Pool of Tribute” is completed while progressing in the main story quest “The Lord of the Revel”, an error may be displayed when returning from the content and users will be unable to log in again, we have taken tentative measures to address the issue by performing an emergency maintenance on The Ruby Sea at 2:00 a.m. on Jun. 18, 2017.

The client will need to be fixed in order to completely resolve this issue, so we have temporarily made an adjustment which prevents characters from maintaining the position they are in after using emotes such as “Sit” and “Doze” when returning from content in The Ruby Sea.

Additionally, as a part of these tentative measures, we have made it so that characters who cannot currently log in due to this issue are now able to log in.

A complete fix is scheduled for a later date, so we will update users as soon as progress has been made with this situation.

We apologize for any inconvenience this may be causing.