Regarding the Duty World Issues on the NA DC

[Saphinara]

Why do people keep acting like we paid extra money for Early Access? We didn't the price is the same now and on the 20th. You could have forgone EA and paid on the 20th for the game and still received the same SB story, content, jobs, just a few days later than everyone else. Early Access was simply a bonus to promote Pre-orders and was given to you entirely as a bonus. You could have chosen to wait until the 20th instead.

Don't forget that not only us Stormblood players but regular ARR and HW players were also affected by issues, the right question now is, "What are you going to do to alleviate concerns about Stormblood on official launch and are you going to give us something for disruptive playtime and server downtime," instead of /for something we did not receive./

[-Teria-]

That is nice and all but what about compensation for the last 2 days? we paid for something that we did not receive.

What are the plains to lower queue times in trying to log in servers?

Just be happy there's a fix in place.

[Melian]

I'm as frustrated as anyone by this stuff but, to be fair, it's not like preordering it was any more expensive than just ordering it on the 20th. Would you really not have ordered a copy of the expansion because you weren't able to start on the 16th? I certainly would have bought it anyways. If you've actually not been online you can probably still get a refund if you bought it on steam though. Maybe through other companies too if you call up.

[Hamada]

Reading ingame mails from GMs still crashes the game

Can I see your receipt please? Showing that you paid more to play early access then if you would of just bought it on the 20th. Not including physical CE, the game standard $39.99 and digital CE $59.99 the same if you pre-ordered of if you buy it next week after launch.



I bought the standard edition from Best Buy ($39.99) and got early access code.

No you are not a GM, i have privacy, though I would like to talk to someone about overpaying when I did not need to

[Lexia]

Reading ingame mails from GMs still crashes the game


No you are not a GM, i have privacy, though I would like to talk to someone about overpaying when I did not need to

That cute, you think a GM (that deals with in game problems) can help you with being overcharged to buy the game? You need to talk to the correct people which would be the place you bought it from.

[Aldotsk]

For those who asked about when Queue lines are going to decrease in Balmung:
You just need to transfer out of Balmung.

[Helena480]

What that one guy said, just transfer off Balmung. They did this fix for the issue on Datacenters but it seems to me like they did it for Balmung. The Balmung Fix. Also EA doesn't owe us anything for this except for an apology. I know for a fact I did not pay extra for Early Access so glad most things are back to normal and thanks for the apology guys!

[misfitwonder]

The sad part is, none of us are entitled to compensation. We lost that by agreeing to section 5 of the EULA. SE may compensate us out of kindness, but we can't demand it nor enntitled to it.

[rihkuwo]

That is nice and all but what about compensation for the last 2 days? we paid for something that we did not receive.

What are the plains to lower queue times in trying to log in servers?

I don't honestly know what you'd like to be compensated for - the game hasn't even been officially released yet. We didn't pay extra for the early release; we got it as a bonus. Be glad you're allowed to play early at all, even if there are more than a few hiccups while we do.

[Runestone]

I don't honestly know what you'd like to be compensated for - the game hasn't even been officially released yet. We didn't pay extra for the early release; we got it as a bonus. Be glad you're allowed to play early at all, even if there are more than a few hiccups while we do.

You're missing the fact that not only Stormblood was messed up ARR and HW instances were screwed too, which have been released.