I have FFXIV on Steam and pre-ordered Stormblood from the Square Enix Online Store. I have followed the processes in redeeming the 18-Digit Code and tried to redeem the 20-Digit Code but it was invalid.

  • I have asked around and looked online. It seems that since I bought FFXIV on Steam that I should have pre-ordered Stormblood on Steam also?
  • I have tried navigating the Support Center from the Mog Station to resolve my problem, but I don't know what Category/Sub-Category my problem fits.


Could someone please help me in trying to resolve this issue. I really don't want to have a dead pre-order code.