These kinds of server capacity issues have happened with every single launch and they continue to do nothing about them short of meaningless apologia. The fact that they refuse to invest the money required to rent the required additional capacity and ensure a smooth launch should tell us all we need to know. They have our money, we're already invested into the game, so why should they give a damn about our user experience when they can just weather the storm until enough people get pissed off and leave.

If we want this to change, we need a clear, unified response from the community, that we will drop our subs and not even consider purchasing the next expansion until we receive personal guarantees from the team that capacity will be up to par for the next launch.