TBPH there is a bigger issue, I suspect a hardware/software issue with the new NA data centers, so they are keeping quiet until they can identify the issue and put forth a fix.

Asking for better service is fine, I experienced 3k+ queus at the HW release when I played on Balmung back then, so please understand this is not an easy or small fix by any means, most peoples suggested fixes wont fix the actual issue.