Regarding the issue that occurs after beating “The Pool of Tribute” (Susano)

[Polok]

I've been successfully relocated to New Gridania too, thank bob.

Recently? They are going at it slowly :/

[Voxers]

Yes, but maintenance coming up in 4 mins to fix it apparently. However, having logged on and looked, the Pools of Tribune trial didn't complete (even tho we finished it, boss was dead and i had 'duty completed' message). I don't even wanna think about going in there again ><

[Kastoli]

Waited 3 hours, still haven't been moved.

[Yitan]

Try now, it's fixed.

The problem was indeed using and emote like sitting, because after the fight you're teleported to underwater.

[Dr_HaZaRd]

My character name: Hazard Buzz
World: Zodiark
Emote: No one.. i not perform any emote, i just complete the quest and get "disconnected" and unable to re-connect.

Thanks!

EDIT: trying to reconnect has worked, now i'm inside the game in front of the quest.. I'll do it later :P

[Kastoli]

Try now, it's fixed.

The problem was indeed using and emote like sitting, because after the fight you're teleported to underwater.

We'll see if it actually worked in about 4 hours time.

[Voxers]

Trial wasn't completed when I finally managed to get back on. I've just done it again, no cutscene, no completion again. There's no option to abandon the quest in my journal in order to pick it up again and re-do it, so I've had to log an in-game ticket to get this damn thing completed and out of my journal.

[Caedramir]

Greetings,

An emergency maintenance was performed on The Ruby Sea which should have solved this problem for players that have posted in this thread. As some of you have pointed out, the best course of action is to restart the FFXIV client and attempt to log back into your characters in game. If you are still having any trouble, please feel free to submit a support ticket through the game client. With the maintenance concluded, I will also be locking this thread.

We'd like to thank all of you for your patience and we wish you the best of luck in your travels!