I purchased a phial of fantasia, used the item, and stripped my character of gear, but when I go to the login screen, it says "You may alter your characters appearance" but then no option is given when i press Square on my character... I'm presented only with this.



I have tried:
Reconnecting
Different connection
Different computer
Different game install
Different ISP (Telstra rather than iiNet)
VPN

Nothing has helped so far, what's up?