Tentative measures for addressing disconnection from servers when logging in (Jun. 17

[NOC_NA]

We have confirmed that the issue from yesterday wherein for some characters, error 90006 and 90002 are displayed when logging into the Gaia data center and users cannot log in for a while, is also occurring on Aether/Primal data centers, so we have taken the same tentative measures.

Some time will be required to investigate the cause and address the issue completely, so we will continue to monitor the situation and quickly implement tentative measures when we confirm that this issue has occurred.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[NOC_NA]

Due to the heavy congestion of access requests to instanced content, we are currently experiencing issues where the management system for instances is not working as intended.
As a result, Data Centers have not been able to move players to instances, and we have confirmed that players are experiencing errors 90006 and 90002.

Our current priority is to swiftly locate the issue and restore normal conditions.
While we are working towards resolving the issue, when experiencing the above issues we ask players to wait 15 to 30 minutes before trying again.

We will continue to do our best to provide stable gameplay for our players.

We apologize for the inconveniences resulting from the current situation.

*Edited Jun. 21, 2017 3:00 a.m. (PDT)
This issue was addressed with the Patch 4.0 HotFixes that were implemented from Jun. 20, 2017 11:00 p.m. to Jun. 21, 2017 2:40 a.m. (PDT). We will continue to monitor the situation.