While I agree with your frustration, I disagree with your solution.I usually don't ask for refunds or handouts, but SB was majorly advertised, they got new servers, and it's a disaster. I think it would wise and prudent as a good show of faith to offer 2 free days for Early access players at least ( all players would be even better) - I think that would be more beneficial than the lame - " I'm sorry, we are working on it" pr moves
Sorry I meant two FREE days
Y'a i did play, but I'm not saying this for myself because I have never let my sub lapse and probably never will. I'm saying this for the game/ company as a whole- look at the subbreddit we never had this many new comers before. It would be a great disservice to lose them due to server issues and not willing to meet them half way by offering something to keep customers. It's all about customer service these days. Remember anyone's money spends anywhere.
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