Early Access members deserve 2 feee days due to server issues

[Camiie]

A few reactions have been toxic, but many are pretty well reasoned and rational. We were offered early access. While TECHNICALLY that's happening, effectively it's really not. As others have stated better than I can, they could have prepared for this. One can stress test artificially without real users. They knew how many had registered their keys for early access. They know how many current subscribers they have. Throw that amount of data plus considerable overhead at the servers and see what happens. If they didn't do this then they are negligent. If they did, saw there was going to be a problem, and went forward anyway well that should be beyond the pale.


Yes, I know it's common practice these days to put out unfinished or untested or knowingly broken content in the video game industry. That doesn't make it right. That doesn't mean we should just shrug our shoulders, bend over, and take whatever we're sold. We certainly shouldn't go out of our way to defend the 900 lb. gorillas of the gaming industry. We should hold them to the highest of standards, and not accept anything less than their best. Right now, this is not their best.

I think some sort of compensation, though not an entitlement, would be a nice gesture and not really cost them anything. What I really care about though is them making sure this doesn't happen again.

[Koldhara]

First off, nothing compares to the troubles we experienced when ff14 first released all those years ago. If you didn't experience that, then you don't know what trouble is.

Make no mistake, one of the benefits and maybe even contributing factor to pre-order was early access to play a fully developed game, not beta test a game that may not have been completed. Those two days or wherever of compensation are really not about compensation but the acknowledgement in a tangible way that things failed to work as intended, we're sorry, here is a little something for your trouble, and then we move on; as we will do once all of this is back to normal anyway.

Maybe SE needs a test server that they can use to flesh out these sort of things and do a way with enticing people to buy a product with things like early access without it being completed.

[Icaras]

I wasn't sure I agreed with what OP was saying at 1st....but tonight I tried to log in to find a 5k+ queue waiting for me.

And I'll be working a shift that means I'll generally not be getting home to try and queue until the same time for the rest of the month, which means I'm very likely to face no access to the game.

So yea, free time is starting to look less like "It'd be nice..." and more like "yea, I'd better get some, coz I can't even log in!" >.<;

[Camiie]

Personally, I'm not as bothered by the queues as I am the inability to access instances and the login issues that result from trying. Besides bolstering their instance capacity they need to have a better solution in place for when the instance server chokes. It should just boot you back into your World, not kick you from the game entirely and leave your character in limbo. That I could deal with, but being locked out of the game entirely for some indeterminate amount of time is simply bad design.

[yuyuyu0214]

I'm sad if there are some players who stop a subscription due to their distrust to Square Enix.
I hope development team decide to give all players a compensation other than apologies.

[GayFox]

I usually don't ask for refunds or handouts, but SB was majorly advertised, they got new servers, and it's a disaster. I think it would wise and prudent as a good show of faith to offer 2 free days for Early access players at least ( all players would be even better) - I think that would be more beneficial than the lame - " I'm sorry, we are working on it" pr moves

Sorry I meant two FREE days

Y'a i did play, but I'm not saying this for myself because I have never let my sub lapse and probably never will. I'm saying this for the game/ company as a whole- look at the subbreddit we never had this many new comers before. It would be a great disservice to lose them due to server issues and not willing to meet them half way by offering something to keep customers. It's all about customer service these days. Remember anyone's money spends anywhere.

Too early to decide that , this issues will continue a couple weeks more.

[D1rtySpartan]

First off, nothing compares to the troubles we experienced when ff14 first released all those years ago. If you didn't experience that, then you don't know what trouble is.

I bought the collectors edition for THAT FF14. I preordered it and was excited at launch and yeah garbage. The crappy thing is I dont have access to that account anymore, so I had to make a new one. I do really like this game. Its pulled me away from WoW since that is a snooze fest now.

[Zarabeth]

For those who don't get it. NOTHING is going to get "fixed" because according to SE nothing is broken, it's just overcrowding. They aren't going to give out free time. They aren't going to fix anything. They will do the same thing they did when arr launched and just wait until it goes away. If this is really making you nuts, just don't sign in for a week or two.

[Drenaye]

after all the 90ks I'm getting and the waiting time I have to give to even get into the server, I think we're ALL owed free time. Not just the early accesses.

[Kaelah]

We deserve nothing. Loads of people have taken time off work for this, came back to the game for this. As a result, the servers are flooded. People are using tricks to avoid the afk kick and prevent themselves from having to queue to log back in, thus adding to the queue for people not yet online. They will wait until it evens out, just like launch and Heavensward. Just like during unexpected maintenance, they owe us nothing. You want to bitch about queues? Bitch to the selfish people staying logged in when away from game for keeping you out.