When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Time: last one was ~4:30 pm PST
Frequency: Every time I try to go into an instance or dungeon of any kind.
World name: Coeurl
Character name: Black Dream
Retainer name: Galzar, Fafner
NPC name:
Monster name:
Class/Level: DRK/60
Party or solo: both
In-game time:
Area and coordinates:
Housing:
Steps:
1. queue for dungeon, POTD, or try to start a job instance
2. get disconnected
3. try to log in for over half an hour and be unable to because I get disconnected again right away
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Cable/Time Warner Cable
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Danny Zawyrucha\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS 2501
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16283.516MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17307.516MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 929.005GB SYSTEM_FREEDISC_SPACE 106.544GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 71.036GB SYSTEM_FREEDISC_SPACE 12.431GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 860.267GB SYSTEM_FREEDISC_SPACE 167.368GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8140.094 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8141.758 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0162.0004
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D3C8A088-DFC8-435D-8116-F4A26BACBF42}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6330DA7E-66B8-4615-9447-FBEC7896C97D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9E02A77A-70B7-47B6-B8D0-FDF11CF74B53}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47603790-3F5B-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47603790-3F5B-11E5-8005444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {47603790-3F5B-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47603790-3F5B-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1EC812C0-CAA2-11E6-8001444553540000}
SYSTEM_INPUT_NAME Mionix Castor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
OneNote
OneNote
Windows Shell Experience Host
Settings
Settings
Store
Photos
Photos
Store
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Democracy 3
The Guild 2 - Renaissance
STAR WARS® - Knights of the Old Republic™
Hand of Fate
Kholat
SOMA
Big Pharma
Adobe Flash Player 25 NPAPI
Adobe Flash Player 25 PPAPI
AirDroid 3.2.0.0
Assassin's Creed IV Black Flag version 1.0.7.0
AVG Web TuneUp
Battle.net
Bayonetta
BitRaider Streaming Client
Deluge 1.3.14
Dropbox
The Dude
Foxit Reader
Free Screencast 4.6.2
Glyph
Legend of Kyrandia
Legend of Kyrandia - Hand of Fate
Google Chrome
Hand of Fate - Wildcards
Hearthstone
Heroes of the Storm
Microsoft .NET Framework 1.1
Mudfish Cloud VPN v4.4.4
NCLauncher (NCSOFT)
NCSOFT Game Launcher
NETGEAR Genie
Nexon Launcher
Origin
PCSX2 - Playstation 2 Emulator
PSO2 Tweaker
PunkBuster Services
qBittorrent 3.3.12
Rockstar Games Social Club
Secret World Legends
Star Trek Character Builder 3.5
Steam
Alan Wake
The Binding of Isaac
DEFCON
Oil Rush
Alan Wake's American Nightmare
Gunpoint
Little Inferno
Papers, Please
Skullgirls
BioShock Infinite
Solar 2
The Evil Within
Transistor
WinPcap 4.1.3
Wireshark 2.2.1 (64-bit)
DIRECTV Player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Bonjour
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Epic Games Launcher
Resident Evil 7 Biohazard
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Java 8 Update 131
Cisco VideoGuard Player
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AI Suite II
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Star Wars: The Old Republic
Hi-Rez Studios Authenticate and Update Service
Microsoft ASP.NET MVC 4 Runtime
Plex Media Server
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Mass Effect™: Andromeda
Flawless Widescreen version 1.0.15
Adobe Photoshop CC 2015
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Assassin's Creed II
Ubisoft Game Launcher
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Gameforge Live 2.0.10
Assassin's Creed (R) III
Dual-Core Optimizer
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.10.2
AMD Settings
Black Desert Online
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 1.1
TP-LINK TL-WN823N Driver
Plex Media Server
Windows 10 Upgrade Assistant
Curse
Asmedia ASM104x USB 3.0 Host Controller Driver
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Skype™ 7.26
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
7-Zip 15.06 beta (x64)
AMD Software
BOSS
ComicRack v0.9.178
KMSpico v9.3.1
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Mozilla Firefox 53.0.3 (x64 en-US)
Mozilla Maintenance Service
PotPlayer-64 bit
Warframe
The Witcher 3: Wild Hunt
Outland
Magic Duels
Mother Russia Bleeds
Skyrim Script Extender (SKSE)
Shadowverse
Dungeon Fighter Online
MOBIUS FINAL FANTASY
TAP-Windows 9.9.2
USBPcap 1.1.0.0-g794bf26-5
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.39.1
AMD Radeon Settings
Danganronpa: Trigger Happy Havoc
AMD Settings
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization FI
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
AMD DVR64
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
Malwarebytes version 3.0.6.1469
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® RealSense™ SDK 2014 Runtime (x64): Core
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
AMD Problem Report Wizard
Epic Games Launcher Prerequisites (x64)
LibreOffice 5.3.2.2
Catalyst Control Center Next Localization EL
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization IT
SkyFonts™
KMSpico
Visual Studio 2012 x64 Redistributables
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization NL
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Catalyst Control Center Next Localization ES
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24210
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization CS
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization CHT
SHIELD Streaming
NVIDIA Install Application
SHIELD Wireless Controller Driver
NVIDIA Virtual Audio 1.2.40
AMD Software
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24210
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization JA
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
AMD DVR64
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization PL
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\ASUS\AI Suite II\Remote GO!\AssistTools\WiFile\WiFileTransfer.exe 00002CF4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001850
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000FF4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002C5C
C:\Program Files (x86)\InstallShield Installation Information\{E6931688-DA2B-4E16-8539-3D323D69C677}\AiChargerPlus.exe 000015C4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001BC4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002EBC
C:\Program Files (x86)\Steam\Steam.exe 00000768
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002184
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000014F8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000194
C:\Program Files\Windows Defender\MSASCuiL.exe 00002E6C
C:\Program Files\WindowsApps\Microsoft.Office.OneNote_17.8269.57641.0_x64__8wekyb3d8bbwe\onenoteim.exe 00000A14
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000004E4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_17.524.10020.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002998
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11703.1001.45.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000011B8
C:\Users\Danny Zawyrucha\AppData\Local\Akamai\netsession_win.exe 00001DB0
C:\Users\Danny Zawyrucha\AppData\Local\Cisco\VideoGuardPlayer\VideoGuardMonitor\CiscoVideoGuardMonitor.exe 00002094
C:\Users\Danny Zawyrucha\AppData\Local\Discord\app-0.0.297\Discord.exe 00002158
C:\Users\Danny Zawyrucha\AppData\Local\MyComGames\MyComGames.exe 00001350
C:\WINDOWS\Explorer.EXE 00000508
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 000023B0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000056C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002A20
C:\WINDOWS\system32\SettingSyncHost.exe 00001EE8
C:\Windows\System32\InputMethod\CHS\ChsIME.exe 00002FC0
C:\Windows\System32\RuntimeBroker.exe 00003058
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E34
c:\windows\system32\sihost.exe 00001384
c:\windows\system32\svchost.exe 000028F0
c:\windows\system32\taskhostw.exe 0000160C