When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Time: 6:30 est
Frequency: permanent
World name: Coeulr
Character name: Belata Sand
Class/Level: 53
Steps:
1. get 90002 while trying to enter guild hest
2. try to log back in
3. get 90002 error again
4. Other characters on same server can log in fine
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\David\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1402
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16305.973MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18737.973MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.578GB SYSTEM_FREEDISC_SPACE 193.485GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 931.182GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6103.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8152.986 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 4/30/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G930 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {36ED71D4-CE48-447F-B376-A1304A411AF9}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/8/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {01CF0526-F475-4878-B9A6-70CF1B8A704F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7796
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/12/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {883551C1-7B9C-4FAA-A16E-39121801750A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7796
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/12/2016 00:00:00
SYSTEM_SOUND Acer XR341CK-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B7946613-DC30-4B4C-B1FA-B01CCC1C63E0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/1/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29B99830-D032-11E6-8001444553540000}
SYSTEM_INPUT_NAME Audio Controls
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {74998EF0-8992-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {749B63B0-8992-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {749BFFF0-8992-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {749C7520-8992-11E6-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66CFF5F0-BC62-11E5-8007444553540000}
SYSTEM_INPUT_NAME ndPoint1 Inte
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66D01D00-BC62-11E5-8008444553540000}
SYSTEM_INPUT_NAME ndPoint1 Inte
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
#mmo - Discord
Windows Shell Experience Host
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Gwent
Adobe AIR
Adobe Flash Player 26 NPAPI
Advanced Combat Tracker (remove only)
Battle.net
FF Logs Uploader
Warcraft Logs Uploader
Google Chrome
Heroes of the Storm
Mozilla Firefox 54.0 (x86 en-US)
Mozilla Maintenance Service
NVIDIA Stereoscopic 3D Driver
Open Broadcaster Software
Steam
3DMark
The Witcher 3: Wild Hunt
FINAL FANTASY XIV: A Realm Reborn
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Adobe AIR
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
FF Logs Uploader
Warcraft Logs Uploader
Apple Software Update
Google Update Helper
Futuremark SystemInfo
GOG Galaxy
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Simulationcraft(x64) version 7.2.5.01
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Curse
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
Asmedia USB Host Controller Driver
OpenOffice 4.1.2
Apple Application Support (32-bit)
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Logitech Gaming Software 8.90
Intel(R) Network Connections 20.2.4001.0
Small World 2
Salt and Sanctuary
DARK SOULS III
Fallout 4
Furi
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.42.1
WinRAR 5.31 beta 1 (64-bit)
Apple Mobile Device Support
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23026
Windows 10 Update and Privacy Settings
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Bonjour
iCloud
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Network Connections 20.2.4001.0
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Apple Application Support (64-bit)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Ansel
NVIDIA 3D Vision Driver 382.05
NVIDIA Control Panel 382.05
NVIDIA Graphics Driver 382.05
NVIDIA GeForce Experience 2.11.4.1
NVIDIA 3D Vision Controller Driver 352.65
NVIDIA Optimus Update 2.11.4.1
NVIDIA PhysX System Software 9.15.0428
NVIDIA Update 2.11.4.1
NVIDIA LED Visualizer 1.0
SHIELD Streaming
NVIDIA GeForce Experience Service
NVIDIA HD Audio Driver 1.3.34.26
NVIDIA Install Application
NVIDIA Network Service
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA ShadowPlay 2.11.4.1
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.40
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Ventrilo Client for Windows x64
iTunes
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00001B08
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00001834
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000C64
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00002194
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 0000176C
C:\Program Files (x86)\Steam\steam.exe 00000CA4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001E30
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002550
C:\Program Files\Logitech Gaming Software\LCore.exe 00002274
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 0000217C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001BB8
C:\Program Files\Windows Defender\MSASCuiL.exe 00000EE0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001A80
C:\Users\David\AppData\Local\Discord\app-0.0.297\Discord.exe 00000B84
C:\WINDOWS\Explorer.EXE 000014A4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001694
C:\WINDOWS\system32\DllHost.exe 000002E8
C:\Windows\System32\RuntimeBroker.exe 000017A8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000016C0
c:\windows\system32\sihost.exe 0000138C
c:\windows\system32\svchost.exe 00002430
c:\windows\system32\taskhostw.exe 00001414