If they tried to do something and it did not work, it should been taken down for maintenance to let us simply bypass the quest if they can't fix it. This is how I know they are not doing much. The lack of communication also proves this.
Or maybe they're too busy trying to figure out what's wrong or trying to fix and having no luck. You can still access other content until it's fixed.
There is community managers and such whos job it is to talk to us, not fix the game.
Also I do not believe that because like i said, it should been taken down offline for maintance to give us the option to skip it. No reason to block people's progress for 36+ hours
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