So what now ffxiv will you re-pay for us ?

[Levy9]

Nothing, we didn't pay for early access...

I beg to differ. I genuinely resubbed a bit earlier than I planned to so I could get early access. This is still taking days off of my subscription time. The sub clock doesn't stop while we're being asked to wait. <.< Plus they got my Stormblood expansion fee early on the pre-order. I certainly did pay for this as it was advertised as an incentive for early involvement. It is also beneficial to SE as a business when they can get pre-order sales figures. I do think that people are overreacting or just being uncivil with their displeasure though. Calling for Yoshi P. to step down is a bit too far, for instance.

[Claire_Pendragon]

I'm sorry, but you are incorrect. Although the content of the game was made available on June 16th due to patch, the expansion isn't truly "live" until June 20th. All websites do promote that date, as well as tagged in Square-Enix's promotional images. They also do advertise the early access date as a pre-order bonus. Also, if you were to order the game online from Amazon for example, they will be sending you a CD in the mail.

Its only "early access" in name. (And since SB belongs to SE, they are free to call it w/e they want.)
They could have just "released" it yesterday, and there would be no difference.
"Live" and "Early Access" are one and the same.

The ONLY way early access would not be the same as "Live" is if you buy the game now, and arent given the code to play, as you had to do it before the 16th.
It's not a true "Early access offer." again, only in name, and promoting it as such doesnt make it as such. (also, it's hard to call anything an early access, as they would imply before its ready. Usually a true early access is called a Beta, or Alpha.)

McDonalds can promote a "Hot Coffee" and cant make coffee w/o using hot water, but they sure as heck can give you an old cold coffee, regardless of how they promote it, or describe it.

Yes, it is "Officially" called Early Access, but its not a true early access.
At best, it's a "If you didnt upgrade through us, its a Delayed access until amazon, or who ever, give you the code, access."

Of course the only reason I bother to argue what it should be perceived as, isnt to argue over the definition of early access, but to understand it isnt a free service.
You still have to pay your sub for 4 days (which is locked to increments of 30 days.) on top of the purchase.

If you were given 4 days free to play, either for a non subscriber, or 4 added on top of your subscription, for the early access, then I would argue its as close as u can get to a "Free bonus".

I beg to differ. I genuinely resubbed a bit earlier than I planned to so I could get early access. This is still taking days off of my subscription time. The sub clock doesn't stop while we're being asked to wait. <.< Plus they got my Stormblood expansion fee early on the pre-order. I certainly did pay for this as it was advertised as an incentive for early involvement. It is also beneficial to SE as a business when they can get pre-order sales figures. I do think that people are overreacting or just being uncivil with their displeasure though. Calling for Yoshi P. to step down is a bit too far, for instance.

While I resubbed before this, to get my RDM gear ready, I would agree to this statement at least with other similar content, and the like.
And as this poster says, nothing is free.
Some people have to sacrifice something, in order to give SE the money early. (Not all "costs" are with money. Contracts can be made through actions alone, and no money/currency/trade in physical goods, is ever made.)

People also forget these issues effect those w/o early access.
And they paid for their service as well.
(My friend hasnt gotten SB yet, but still cant do the story quests etc, and I was hoping to get him into the game, but this has made him decide not to bother logging back in.)

[DanteKardo]

Alright so, to get this out there;

There is nothing wrong with expecting some form of 'mediation' from square for this. In any type of market, business, or whatever;

You Purchase a product, you have a right to receive a functioning product. You have every right to demand your money back if the product is not functioning.

If they advertise early access for you, it means those days are also part of said product. To breach this in any shape or form is false advertising and generally would get you into trouble if let's say, you where selling a faulty car, faulty electronics, or even faulty software. For anyone going to tell me ; this is not how games work; this has already happened with games, namely Arkham City for PC.

So that's one side of the coin.

The other one?

If you're truly resolved to 'take action' against this; By most trade laws, you have a grace period in which you can step back from any contractual obligation. In Europe it averages around 2 weeks. You can charge back, or demand a refund, and they will have to comply.

'however'.

It will also result in your account being closed down or SB removed from it/etc. So for those of you who are 'so' enraged they don't want to play anymore; take this route.

For those who still want to play; I'm quite certain we'll get some for of mediatory compensation in the form of Subscription days / bonus items, and so on.

[Elspeth]

Where to start with this...

Early access is what is, access to the game early. Arguing its not early access is... wrong. pre ordering the game, ie, investing your money gets you access on the 16th, instead of the 20th. People who arent sure if they want to play, or dont want to invest early, get access, on launch day. ergo, you get early access.

Secondly, nobody paid for early access, please stop kidding yourself. I bought the game and got early access, the people who buy on the 20th will pay the same price i did for no early access.

Now onto the big issue, yes the server cant handle the sheer number of people trying to spam the instance. The people who are standing outside raubahn spamming the instance are actually making the problem persist. When you click Raubahn, your sending a request to a server that cant deal with your requuest, the server then has to process that error message as well as the maxed out number of people it is trying to support.

Yes, it is frustrating that you cant progress past this point at the moment, but you arent being denied anything. you can still play the game and yoshi suggesting you do something else in the meantime isnt the dev team being "Lazy" or "thinking its acceptable" its them trying to mediate the problem. The instance does work, you just cant access it right now. once more people accept it and do something else, the congestion will ease up and the stubborn people will get through it. then the rest of us can.

Its not possible for the dev team to simply "fix" the problem. They cant program you to not spam the server, why people think taking the server down for maintenence would fix this i dont know. its like trying to fit 100 people on a 50 seat coach. you just cant do it, and SE cant just magic up another bus.

[DanteKardo]

Actually they can.

It's called buying more Hardware/Servers. Spend some of that money they made with SB.

[Elspeth]

Actually they can.

It's called buying more Hardware/Servers. Spend some of that money they made with SB.

Yes, please take the servers down for a few months until you buy more hardware SE. The playerbase would rather that than just easing up on the servers

[Donaria]

And SB was going to release on the 16th no matter what. "Early access" isnt some "free bonus" its the real legit release, but with the "limited time only" tag line, to try and force people into action, who were somewhat on the fence about it.

The 16th is the real release, and they only block non purchasers, because if they didnt, then people would know they arent being forced to make impulse purchases, and can take more time to decide.

This also doesnt effect the majority, nor come close to it.

By calling the 1st 4 days early access, it's no different than if the game released the 16th, and u couldnt play, until u paid.
Nothing "FREE" was given.
A service was offered, with a "fake timer", which requires purchase in said "fake timer". (Obviously there was no timer, because there is nothing different from buying it now, and playing now, than buying it the 20th, playing the 20th, and buying it the 30th, and playing the 30th)

I do think the OP is over reacting, but the quote you are trying to counter argue against is correct.

Nope nope a whole lotta nope nope. This isnt blade n soul or black desert type of early access bs they would call "open beta" what those publishers call beta testing sounds cool but is a trap. Back to your point. The 20th is the "OFFICIAL" launch of the game. Not a single piece of marketing advertising had ever stated the 16th as the "official" release. If you bought the pre-order you got early access as a perk not some stupid beta test pass.

[AraneaXV]

@Crystalist Nothing, and I hope they don't Crystalist because you are a self entitled ass-hat.

[-Calypso-]

No matter how many kick up a fuss, it's highly dubious anything will come of it. Fact is, it's just not financially applicable for a company to invest in hardware that won't be utilized in a few weeks or a month down the line. The instanced areas ARE working, but there is too much congestion on the servers. It will balance out. SE need to make money. Money is everything. Money comes first. And no matter how many hundreds-of-thousands of people are upset, we'll all forget about this in a few weeks when it balances out. This is how MMO launches always have been. FFXIV Devs are likely to give us some compensation in the form of subscription time & perhaps some other tidbits.

I understand everyone is upset, and we've all been looking forward to this for a long time. My friends are unable to do: MSQ/POTD/Dungeons/Instances of ANY kind/PvP etc. This is only in certain non-instanced zones. It sucks but it happens.

The overwhelming popularity of this game is a good problem. No big MMO company is immune to launch day problems. Just think back to Warlords of Draenor. (...And countless other examples there's no point in mentioning.) Almost every MMO has problems during launch or expansion launch; the issues likely won't persist very long. Just because YOU, I or GEORGI WALLACE down the street have issues with this launch, does not mean the whole launch is terrible for everyone. People are a lot more vocal when they are displeased than when they are content. Have patience.

Thankfully, I have art coms keeping me very busy, I don't really care too much about early access, and I am sick as hell. But the explosion of self-entitled complainers had to be commented on. Not everyone is raging. Some of us are fine riding out the storm.

[Ascalapha]

I don't care what your opinion is on if early access is a paid service or not. Clearly SE has done nothing to address this issue. The last 3 responses from the producer said the following, "try again later." Not we have a plan, or we did this or that, or trying this. They just basically said, "yep, sucks." No other region is experiencing this. And you can't say that they didn't anticipate the big release, because they clearly said so a month before launch. They could have found some arbitrary way to address this issue. initiating a queue for the instance, instead of complete randomness. Have the instance moved to a duty finder/party finder to help track it. They could do more than just tell us, everything is fine, just lots of people, then why did you put two instances in the first zone of the expansion!? Move a freaking npc, take down the servers to clear the bottleneck! You say you're restricting people from logging in to help address the congestion, but failed to realize that the majority of the players trying haven't left, so you fixed nothing!