(Sigh) Customers...

[Kleeya]

Currently i am in holydays and i dont thank some people to remember me of what i will sometimes encounter again when i will get back to work.

This early access is going quite well. A little wait at the connection ? Just do something else, it doesn't take that long. A quest that isn't working ? FF14 is the one MMO i have seen with the most varied content. Hunts to make your mount goes even faster, helping newbies that are currently overflowing, exploring the new maps, testing the two new classes, etc, etc, etc, there is so much to do when you see that a quest isn't working. When i see people saying that they have right-clicked Raubahn ten hours long, it remembers me of those spamming the F5 refresh when a website isn't working, thus aggravating the problem.

I mean, it isn't like you are on a shitty f2p mmo where there is really nothing to do apart from rushing the max lvl, and where it does take whole months, even years, to fix a problem. If you think that FF14 is that bad, go try Fiesta Online, i dare you.

So, one would think that people would stay calm even if there are some issues. Instead some are overeacting like it is the end of their lives, and that there is no bigger problem in the world. It makes me remember of these numerous customers i see at work, who are buying a shitty thing at the price of 1.99 euros made by a desesperate chinese slave at the end of the world, and are like "WWHHHHHAAAATTTTT there is a little scratch on it, how can't the chinese slave do his work properly ? He should be fired, and you who give me this should be fired too, and i want to see your chief so that he will be fired too ! WWAAAAAAHHHHHHHHH IM AM NOT HAPPY !!!!!".

Someone did give me a satiric book on customers. While it is supposed to be an humoristic one, most of it is just 100% realist. Especialy these pages where it says that the customer want what he doesn't have irl : power and to be loved. In exchange in a few bucks he want to be aknowledged, to be the king he isn't in normal times, that people will do whatever he says, before going back to his monotonous routine where he is going to be nobody again.

Of course going by the "strong with the weak, weak with the strong" mentality, after he had gone wild on a random employee at Mac Donald because his fries weren't hot enough, he is gonna vote again for people who does way worst, declaring wars, stealing millions of euros from the normal people, always lying to be reelected, polluting the earth to no end, corrupted by lobbies and banksters, etc, like it is a normal thing to do. Go figure.

That's just plenty ridiculous.

SE team, dont let the very few negative players go to your head. From what i see ig, there is so much more people that are currently enjoying the extension instead of acting like the Earth is about to blow up.

[zegota]

This is nonsense. I didn't pay money for a new expansion to play the old expansion's content, and I'm not going to grind Palace of the Dead for days on end until they can fix the game I actually payed for. I shudder to think how you treat your customers.

"Excuse me, this burger I bought is rotten."

"So? Go eat the stuff you have in your fridge. God, you're so ENTITLED!"

[Kacho_Nacho]

This is nonsense. I didn't pay money for a new expansion to play the old expansion's content, and I'm not going to grind Palace of the Dead for days on end until they can fix the game I actually payed for. I shudder to think how you treat your customers.

"Excuse me, this burger I bought is rotten."

"So? Go eat the stuff you have in your fridge. God, you're so ENTITLED!"

It's more like you heard a new burger joint was opening. You went there on opening day, and saw that there was a super long line, not that you received a rotten burger.

Now, it sucks we all paid to have early access and there have been problems. Some may argue the issues were foreseeable. Perhaps, they were and something went wrong that we aren't aware of.

All I know is Yoshida-san has apologized and has stated the developers are working to solve the problem. Shrill posts are not going to help the situation in any way. So, if you can't get through a bottleneck are you just going to keep clicking Rubahn or are you going to go do something else?

[MagnusMKI]

It's more like you heard a new burger joint was opening. You went there on opening day and saw that there was a super long line, not that you received a rotten burger.

Still not quite there. I think the movie comparison above is a bit closer. I'll try it with food none the less.

You ordered food before you arrived with an app, and paid for it already through the app. A burger, some chips, and a drink. You've been informed that the burger isn't ready, they have to cook more since there's so many people trying to get burgers that also used the apps. Your chips and drink are right here, but the burger will have to wait.

Some people are fine there, will eat the chips and drink the drink, and they have no issue waiting.

Some people just came for the burger, and further delays are just putting further distance between them and what they came for.

That fit a bit better?

[Raiden29o9]

It's more like you heard a new burger joint was opening. You went there on opening day, and saw that there was a super long line, not that you received a rotten burger.

I would say its still a bit different then that, it more like going to a re-opening to you favorite restaurant and while expecting lines and other trouble you finding that they only have one person working cash and cooking the food at the same time... people expected problems and long que's to log in and probably out of whack duty finder wait times, they didn't expect the MSQ quest.. the big thing that everyone will all be trying to get done when the new expansion comes out so they can actually get to the rest of it since ALMOST THE ENTIRE rest of the content.. is stuck behind the two instance combat's we cannot access or complete without a stupid amount of luck,

[Sandkat]

It's more like you heard a new burger joint was opening. You went there on opening day, and saw that there was a super long line

Actually its more like you went to a new burger joint and you have to pay first and then stand in a super long line. After waiting in the super long line, you find out that the grill doesnt work but will work "soon". Then the fire alarm goes off and you have to exit the building to find out it was a false alarm, just so you can stand in line again.

Thats what this is.

[Rhysati]

It's more like you heard a new burger joint was opening. You went there on opening day, and saw that there was a super long line, not that you received a rotten burger.

If you are going to try to make a more favorable analogy for yourself, at least try having it be the same thing. In your scenario we would have had to have already paid $40 for our burger before we were even let inside and THEN they keep us sitting there for an undetermined amount of time waiting for it.

[Risvertasashi]

If you are going to try to make a more favorable analogy for yourself, at least try having it be the same thing. In your scenario we would have had to have already paid $40 for our burger before we were even let inside and THEN they keep us sitting there for an undetermined amount of time waiting for it.

Along with a paid membership before you could spend $40 on the burger.

This is what we need to do, we all need to start demanding refunds, and if they don't cancel subscription, when SE starts seeing it hit their pocket book in a massive way they will suddenly start caring.

TBH this is probably already hurting them, not necessarily from people on the forums but those coming to check the game out with the massive amount of marketing SE did for this expansion.

[vio_p]

If you are going to try to make a more favorable analogy for yourself, at least try having it be the same thing. In your scenario we would have had to have already paid $40 for our burger before we were even let inside and THEN they keep us sitting there for an undetermined amount of time waiting for it.

$40 for a burger? if i went to a shop and ordered a burger to be told its $40 i'd walk right out again without even attempting to pay.

[Rin_Sato]

It's more like you heard a new burger joint was opening. You went there on opening day, and saw that there was a super long line, not that you received a rotten burger.

Now, it sucks we all paid to have early access and there have been problems. Some may argue the issues were foreseeable. Perhaps, they were and something went wrong that we aren't aware of.

All I know is Yoshida-san has apologized and has stated the developers are working to solve the problem. Shrill posts are not going to help the situation in any way. So, if you can't get through a bottleneck are you just going to keep clicking Rubahn or are you going to go do something else?

It's like you get a reservation at a restaurant and it takes 3 days for your food to arrive