You know what - I Like what's Happening (Scattered Thoughts)

[FayeEsquire]

I don't post on the forums much, but I've been lurking on here more than normal mostly looking for updates on if people have been able to progress through the MSQ. I've had some thoughts but perhaps this is the best place to finally share them. I also apologize in advance for multiple posts. This 1000 character limit kind of sucks.

I absolutely love this game. I've been subbed since ARR and regret not getting to experience 1.0. I appreciate all the work the team has done and even wish they had more official merchandise I could buy to throw more money at them to support them. Honestly, I'd say a good majority of players can say the same at least to the point of being appreciative of the work that went into the game's development and it's upkeep; but I think that's one of the things that is making this situation so disappointing. We know what the team is capable of; we know their passionate and typically have very open communication with their player base.

[FayeEsquire]

However, the way instance blockage has been handled is very unlike them. Normally we'd have a better solution outside of "we're sorry but just deal with it". I understand that it's probably an overwhelming issue for them to work with, and I understand that there's not much new news they can share, and I understand that bugs, glitches, and errors happen. Call it entitlement or first-world problems or whatever you want...but this is starting to hit a point beyond understanding.

Are there some people overreacting? Yes. No doubt but that's just what you get when dealing with consumers. There are extremists out there that'll say anything and threaten to take action (cancel subs, cancel preorders, tell friends to not buy the game, etc...) because they think it'll motivate Square to fix the problem faster - which it won't.

[FayeEsquire]

You also have people on the opposite side of the spectrum basically saying that anyone who is upset over this matter is a whiny, entitled person who should just accept that a product they invested in turned out to not be the final product they were promised or expecting. While it's true that there wasn't any extra cost to be apart of early access, early access was specifically advertised as a jump start into the expansion. Not as a beta or a server test. I'm willing to bet that if they had originally announced that early access would give you access to the new jobs, the MSQ would stop at a certain point, or a level cap would be put into place...People wouldn't be as upset. People expect server issues during a MMO launch but nota deliberate development decision to prevent them from playing. Not to mention I'm sure many players are very concerned about the ability to do anything once the game officially launches. What's going to happen then the number of people doubles?

[Naunet]

I would agree, if this were WoW, but I don't recall a beta test nor PTR for Stormblood. Honestly, I don't. Was there?

That's kind of the point. We have no opportunity to really give them feedback until it's release for an expac/patch, and then you end up with customers pissed because this is content they paid for.

Their "go do something else in game" nonsense is just that, too. Husband and I thought we'd work on leveling some of our other jobs, but we keep getting disconnected when trying to enter solo instances for job quests and the like.

[-Teria-]

So a few thoughts:
- Yes you payed money, and that money is paying for the commitment of the staff to provide you with a service.

Which they're failing to do.

- You're not a Special snowflake like your mum said, that requires every developer drop everything and pay attention to your needs.

No, but they need to drop everything and pay attention to my needs when my needs are identical to the needs of 90% of the people currently logged into the game.
Needs of the many outweigh the needs of the few, and right now the many need more attention than the few.

- You pay money for this - good for you - but as it is quite literally not even 3 days and with the needs of over 1 million people on a tonne of servers accessing a product from all over the world - you may not be the main priority!

See my response to the previous point.

- There are real people that you are screaming insults, posting hurtful and mean comments to, people that have homes, families, bills, and lives to lead. These people, despite this sort of negativity that's prevalent, are working their backsides off to get the game working to a standard again.

That's fine and good.
It's less that people are upset with the game being broken, and more that the game is broken and there is almost zero communication from the developers.
It amounts to "Sorry about that, just try again later!". But later never comes. Like the servers are frozen in freakin' time. I thought we took care of Alexander but I guess not.

All of this could be avoided if the devs just gave us an update every few hours. And before you say it, no, this doesn't take away from the actual time needed to fix it because there are people on staff who's entire job is to communicate with the community.

[TaranTatsuuchi]

I don't post on the forums much, but I've been lurking on here more than normal mostly looking for updates on if people have been able to progress through the MSQ. I've had some thoughts but perhaps this is the best place to finally share them. I also apologize in advance for multiple posts. This 1000 character limit kind of sucks.
....

If you edit a post you can put in more than 1000 characters.

Just write it out, copy and paste after going to edit.

[Belisaire]

What does that say to the many people sitting here, abusing Square, their staff and the team that has put Hundreds of hours into creating something you can enjoy and play? That are giving up their time and sanity to sit at their computers, run tests, fix and compile code, and use their brains to try and make another expansion go well.

A new team rebuilt the game. It wasn't the old team. It was a new one.

Secondly, they make a ton of money. They don't deserve praise for selling us something that is broken, and then working their weekend to fix it. I work in software and we launched a product that had similar launch issues and let me tell you, our engineers got major flak for not doing their damn homework and doing what was necessary to make sure we had a smooth launch. Because we had people paying us their own hard earned dollars, and our thing wasn't working.

It isn't acceptable and they deserve all the hate they are getting. They shouldn't charge anyone (even people who didn't buy the expansion) for these days. They aren't doing this for free and they aren't doing this out of charity. They are doing this because this makes them money.

[KingMeteo]

LMAO my favorite part is that they all act like they are PAYING MILLIONS OF DOLLARS. Was like 30 bucks and 15 a month for your sub. Chill out you want .50 $ back?

[Dualgunner]

Secondly, they make a ton of money. They don't deserve praise for selling us something that is broken, and then working their weekend to fix it.

Well considering it's not launch yet and this is early access...

[Belisaire]

Again, as an software designer, we don't do this stuff for charity. We had people buy our product and return it same day because our servers weren't running right. And the engineers broke their backs getting it to work correctly. And we did it because customers that hate you don't pay you money. That's 100% what is driving them right now and it is not them just being nice--if that company prioritized that, you'd see much better customer support, communication, responsiveness, and things actually getting done to make people feel good. All things which SE is very often performing very poorly in.