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  1. #1
    Player
    Bbubba's Avatar
    Join Date
    Apr 2015
    Posts
    3
    Character
    Bbubba Mattet
    World
    Excalibur
    Main Class
    Armorer Lv 50

    DirectX 11 Error when responding to GM post

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Time: Every time
    Frequency: consistently
    World name: Excalibur
    Character name: Bbubba Mattet
    Retainer name:
    NPC name:
    Monster name:
    Class/Level:
    Party or solo:
    In-game time:
    Area and coordinates:
    Housing:
    Steps:
    1. Click System / Support Desk
    2. Information tab, click "Regarding your Inquiry"
    3. Read response from GM, click Reply
    4. Game quits. Take screenshot of error.
    5. Restart game, rinse, repeat.
    *Add more steps if necessary

    Connection Specs
    - Type of internet connection/provider: Verizon FIOS
    - Modem maker/model number:

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\slday\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (14393.rs1_release.170602-2252)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.0.4
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32669.379MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37533.379MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 107.367GB SYSTEM_FREEDISC_SPACE 30.062GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1847.586GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8144.813 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16334.689 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvd3dumx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7563
    SYSTEM_GRAPHICS_DRIVER_DATE 10/20/2016 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8144.813 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16334.689 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (30Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvd3dumx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7563
    SYSTEM_GRAPHICS_DRIVER_DATE 10/20/2016 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 16462 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 21.20.0016.4550
    SYSTEM_GRAPHICS_DRIVER_DATE 11/10/2016 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND VO320E-4 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {79284D16-7BF3-4F0B-883B-8105E1212350}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0017
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/29/2016 00:00:00
    SYSTEM_SOUND VS278-C (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {9AB5EC2A-C9D4-4AB1-A37D-9EEBA14CB013}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0017
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/29/2016 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek Audio)
    SYSTEM_SOUND_DEVICE_ID {B00DDED0-F16E-4FAA-8B0F-DCE9CCDFB8CC}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7968
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/25/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C6172CD0-46D7-11E7-8003444553540000}
    SYSTEM_INPUT_NAME SWTOR Gaming Mouse by Razer
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C6199DD0-46D7-11E7-8004444553540000}
    SYSTEM_INPUT_NAME SWTOR Gaming Mouse by Razer
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C6172CD0-46D7-11E7-8001444553540000}
    SYSTEM_INPUT_NAME G510 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C6172CD0-46D7-11E7-8002444553540000}
    SYSTEM_INPUT_NAME G510 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    In-Game Bugs - Post New Thread - Google Chrome
    FINAL FANTASY XIV
    WTFast 4.3.2.913
    Logitech Gaming Software
    Sticky Notes
    Settings
    FFXIV Crafting.ods - OpenOffice Calc
    RzStats : Razer Synapse Statistics Manager
    Bing Desktop
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Advanced Combat Tracker (remove only)
    Dropbox
    Google Chrome
    Alienware Command Center
    Alienware Product Registration
    McAfee® Total Protection
    NVIDIA Stereoscopic 3D Driver
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Alienware Update
    Dropbox Update Helper
    Razer Synapse
    WTFast 4.3
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Java 8 Update 131
    FINAL FANTASY XIV - A Realm Reborn
    Alienware Customer Connect
    McAfee WebAdvisor
    Java Auto Updater
    Intel(R) Online Connect Software Asset Manager
    Google Update Helper
    Intel® PROSet/Wireless Software
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
    Bing Desktop
    Intel(R) Wireless Bluetooth(R)
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Alienware Digital Delivery
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Dell SupportAssistAgent
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
    OpenOffice 4.1.3
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Logitech Gaming Software 8.92
    Microsoft Office 365 - en-us
    Dell SupportAssist
    FINAL FANTASY VII
    Vulkan Run Time Libraries 1.0.26.0
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23026
    Intel® Online Connect Access
    64 Bit HP CIO Components Installer
    Intel(R) Rapid Storage Technology
    Intel® PROSet/Wireless WiFi Software
    Microsoft VC++ redistributables repacked.
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Alienware Command Center
    Dell Data Vault
    Dot4
    Intel(R) Rapid Storage Technology
    Product Registration
    Windows 10 Update and Privacy Settings
    Intel® Online Connect
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel(R) Chipset Device Software
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA 3D Vision Driver 375.63
    NVIDIA Control Panel 375.63
    NVIDIA Graphics Driver 375.63
    NVIDIA GeForce Experience 2.11.4.125
    NVIDIA PhysX System Software 9.16.0318
    NVIDIA Update 2.11.4.125
    NVIDIA LED Visualizer 1.0
    SHIELD Streaming
    NVIDIA GeForce Experience Service
    NVIDIA HD Audio Driver 1.3.34.17
    NVIDIA Install Application
    NVIDIA Network Service
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA ShadowPlay 2.11.4.125
    SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 1.2.41
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026
    Dell Foundation Services
    Intel(R) Ready Mode Technology
    Intel(R) Management Engine Components
    Intel(R) PRO/Wireless Driver
    Intel® Trusted Connect Service Client
    Intel(R) Management Engine Components


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Alienware Update\DellUpTray.exe 00002130
    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000032B8
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000038DC
    C:\Program Files (x86)\Microsoft\BingDesktop\BDAppHost.exe 00002D30
    C:\Program Files (x86)\Microsoft\BingDesktop\BDExtHost.exe 00002D04
    C:\Program Files (x86)\Microsoft\BingDesktop\BDRuntimeHost.exe 00003040
    C:\Program Files (x86)\Microsoft\BingDesktop\BDSurrogateHost.exe 000032E0
    C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktop.exe 00002BA4
    C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000650
    C:\Program Files (x86)\OpenOffice 4\program\soffice.bin 00002810
    C:\Program Files (x86)\OpenOffice 4\program\soffice.exe 00003B44
    C:\Program Files (x86)\OpenOffice 4\program\swriter.exe 00004100
    C:\Program Files (x86)\Razer\InGameEngine\32bit\RazerIngameEngine.exe 00003244
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002C14
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003314
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000011FC
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003DC0
    C:\Program Files (x86)\WTFast\WTFast.exe 000024D8
    C:\Program Files (x86)\WTFast\cef\CefSharp.Process.exe 000026AC
    C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 00003E28
    C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher64.exe 00003E44
    C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 00001BBC
    C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00002FE0
    C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00003CB8
    C:\Program Files\Alienware\Command Center\ThermalController.exe 00003C64
    C:\Program Files\Alienware\Dell Foundation Services\DFS.Common.Agent.exe 00002040
    C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00002844
    C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe 00000D90
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000320C
    C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 00002CA4
    C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 00002EA8
    C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00002E9C
    C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 000029C0
    C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 00002E88
    C:\Program Files\Logitech Gaming Software\LCore.exe 00002F1C
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000037E4
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002E14
    C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_1.8.0.0_x64__8wekyb3d8bbwe\Microsoft.StickyNotes.exe 000025D0
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000028F8
    C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 00003408
    C:\Users\slday\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002F80
    C:\Users\slday\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00003544
    C:\Windows\Explorer.EXE 00000540
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000021EC
    C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igfxEM.exe 00002304
    C:\Windows\System32\GameBarPresenceWriter.exe 0000435C
    C:\Windows\System32\RuntimeBroker.exe 00001674
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002424
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000022E8
    C:\Windows\splwow64.exe 000041CC
    C:\Windows\system32\ApplicationFrameHost.exe 00003A0C
    C:\Windows\system32\DllHost.exe 00002D10
    C:\Windows\system32\SettingSyncHost.exe 00002CC8
    C:\Windows\system32\conhost.exe 00003E54
    C:\Windows\system32\sihost.exe 00002250
    C:\Windows\system32\svchost.exe 000008A8
    C:\Windows\system32\taskhostw.exe 000009A0
    C:\Windows\system32\wbem\unsecapp.exe 000037CC
    D:\Slower Program Files\Steam.exe 000005E0
    D:\Slower Program Files\bin\cef\cef.win7\steamwebhelper.exe 000037A8
    c:\PROGRA~1\mcafee\vul\MCVULA~1.EXE 0000160C
    (0)

  2. #2
    Player
    Helliebabe's Avatar
    Join Date
    Jun 2017
    Location
    Gridania
    Posts
    60
    Character
    Ahri Lockhart
    World
    Zurvan
    Main Class
    Conjurer Lv 90
    That happened to me on a new character earlier. But the 2nd time I pressed it, it worked
    (0)

  3. #3
    Player
    Bbubba's Avatar
    Join Date
    Apr 2015
    Posts
    3
    Character
    Bbubba Mattet
    World
    Excalibur
    Main Class
    Armorer Lv 50
    Happens consistently for me.
    (0)

  4. #4
    Player
    Helliebabe's Avatar
    Join Date
    Jun 2017
    Location
    Gridania
    Posts
    60
    Character
    Ahri Lockhart
    World
    Zurvan
    Main Class
    Conjurer Lv 90
    I'm sick of this game right now.... Still waiting to get a response from them after 16 ours unable to log in....
    (0)