DirectX 11 Error when responding to GM post

[Bbubba]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: Every time
Frequency: consistently
World name: Excalibur
Character name: Bbubba Mattet
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. Click System / Support Desk
2. Information tab, click "Regarding your Inquiry"
3. Read response from GM, click Reply
4. Game quits. Take screenshot of error.
5. Restart game, rinse, repeat.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Verizon FIOS
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\slday\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (14393.rs1_release.170602-2252)
SYSTEM_CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.0.4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32669.379MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37533.379MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 107.367GB SYSTEM_FREEDISC_SPACE 30.062GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1847.586GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8144.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16334.689 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvd3dumx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7563
SYSTEM_GRAPHICS_DRIVER_DATE 10/20/2016 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8144.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16334.689 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvd3dumx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_819b2bc4f7e2ca65\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7563
SYSTEM_GRAPHICS_DRIVER_DATE 10/20/2016 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 16462 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.20.0016.4550
SYSTEM_GRAPHICS_DRIVER_DATE 11/10/2016 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND VO320E-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {79284D16-7BF3-4F0B-883B-8105E1212350}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0017
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/29/2016 00:00:00
SYSTEM_SOUND VS278-C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9AB5EC2A-C9D4-4AB1-A37D-9EEBA14CB013}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0017
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/29/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {B00DDED0-F16E-4FAA-8B0F-DCE9CCDFB8CC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7968
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/25/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6172CD0-46D7-11E7-8003444553540000}
SYSTEM_INPUT_NAME SWTOR Gaming Mouse by Razer
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6199DD0-46D7-11E7-8004444553540000}
SYSTEM_INPUT_NAME SWTOR Gaming Mouse by Razer
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6172CD0-46D7-11E7-8001444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6172CD0-46D7-11E7-8002444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
FINAL FANTASY XIV
WTFast 4.3.2.913
Logitech Gaming Software
Sticky Notes
Settings
FFXIV Crafting.ods - OpenOffice Calc
RzStats : Razer Synapse Statistics Manager
Bing Desktop
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Dropbox
Google Chrome
Alienware Command Center
Alienware Product Registration
McAfee® Total Protection
NVIDIA Stereoscopic 3D Driver
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Alienware Update
Dropbox Update Helper
Razer Synapse
WTFast 4.3
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Java 8 Update 131
FINAL FANTASY XIV - A Realm Reborn
Alienware Customer Connect
McAfee WebAdvisor
Java Auto Updater
Intel(R) Online Connect Software Asset Manager
Google Update Helper
Intel® PROSet/Wireless Software
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
Bing Desktop
Intel(R) Wireless Bluetooth(R)
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Alienware Digital Delivery
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Dell SupportAssistAgent
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
Adobe Refresh Manager
Adobe Acrobat Reader DC
Intel(R) Chipset Device Software
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
OpenOffice 4.1.3
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Logitech Gaming Software 8.92
Microsoft Office 365 - en-us
Dell SupportAssist
FINAL FANTASY VII
Vulkan Run Time Libraries 1.0.26.0
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23026
Intel® Online Connect Access
64 Bit HP CIO Components Installer
Intel(R) Rapid Storage Technology
Intel® PROSet/Wireless WiFi Software
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Alienware Command Center
Dell Data Vault
Dot4
Intel(R) Rapid Storage Technology
Product Registration
Windows 10 Update and Privacy Settings
Intel® Online Connect
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA 3D Vision Driver 375.63
NVIDIA Control Panel 375.63
NVIDIA Graphics Driver 375.63
NVIDIA GeForce Experience 2.11.4.125
NVIDIA PhysX System Software 9.16.0318
NVIDIA Update 2.11.4.125
NVIDIA LED Visualizer 1.0
SHIELD Streaming
NVIDIA GeForce Experience Service
NVIDIA HD Audio Driver 1.3.34.17
NVIDIA Install Application
NVIDIA Network Service
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA ShadowPlay 2.11.4.125
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.41
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026
Dell Foundation Services
Intel(R) Ready Mode Technology
Intel(R) Management Engine Components
Intel(R) PRO/Wireless Driver
Intel® Trusted Connect Service Client
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Alienware Update\DellUpTray.exe 00002130
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000032B8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000038DC
C:\Program Files (x86)\Microsoft\BingDesktop\BDAppHost.exe 00002D30
C:\Program Files (x86)\Microsoft\BingDesktop\BDExtHost.exe 00002D04
C:\Program Files (x86)\Microsoft\BingDesktop\BDRuntimeHost.exe 00003040
C:\Program Files (x86)\Microsoft\BingDesktop\BDSurrogateHost.exe 000032E0
C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktop.exe 00002BA4
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000650
C:\Program Files (x86)\OpenOffice 4\program\soffice.bin 00002810
C:\Program Files (x86)\OpenOffice 4\program\soffice.exe 00003B44
C:\Program Files (x86)\OpenOffice 4\program\swriter.exe 00004100
C:\Program Files (x86)\Razer\InGameEngine\32bit\RazerIngameEngine.exe 00003244
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002C14
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003314
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000011FC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003DC0
C:\Program Files (x86)\WTFast\WTFast.exe 000024D8
C:\Program Files (x86)\WTFast\cef\CefSharp.Process.exe 000026AC
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 00003E28
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher64.exe 00003E44
C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 00001BBC
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00002FE0
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00003CB8
C:\Program Files\Alienware\Command Center\ThermalController.exe 00003C64
C:\Program Files\Alienware\Dell Foundation Services\DFS.Common.Agent.exe 00002040
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00002844
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe 00000D90
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000320C
C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 00002CA4
C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 00002EA8
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00002E9C
C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 000029C0
C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 00002E88
C:\Program Files\Logitech Gaming Software\LCore.exe 00002F1C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000037E4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002E14
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_1.8.0.0_x64__8wekyb3d8bbwe\Microsoft.StickyNotes.exe 000025D0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000028F8
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 00003408
C:\Users\slday\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002F80
C:\Users\slday\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00003544
C:\Windows\Explorer.EXE 00000540
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000021EC
C:\Windows\System32\DriverStore\FileRepository\ki119560.inf_amd64_5a492b6b44b20fba\igfxEM.exe 00002304
C:\Windows\System32\GameBarPresenceWriter.exe 0000435C
C:\Windows\System32\RuntimeBroker.exe 00001674
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002424
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000022E8
C:\Windows\splwow64.exe 000041CC
C:\Windows\system32\ApplicationFrameHost.exe 00003A0C
C:\Windows\system32\DllHost.exe 00002D10
C:\Windows\system32\SettingSyncHost.exe 00002CC8
C:\Windows\system32\conhost.exe 00003E54
C:\Windows\system32\sihost.exe 00002250
C:\Windows\system32\svchost.exe 000008A8
C:\Windows\system32\taskhostw.exe 000009A0
C:\Windows\system32\wbem\unsecapp.exe 000037CC
D:\Slower Program Files\Steam.exe 000005E0
D:\Slower Program Files\bin\cef\cef.win7\steamwebhelper.exe 000037A8
c:\PROGRA~1\mcafee\vul\MCVULA~1.EXE 0000160C

[Helliebabe]

That happened to me on a new character earlier. But the 2nd time I pressed it, it worked

[Bbubba]

Happens consistently for me.

[Helliebabe]

I'm sick of this game right now.... Still waiting to get a response from them after 16 ours unable to log in....