DX11 Client error?

[Jojoba]

Just got back into the game! I'd suggest my fellow Brynhildr players to try and log in.

[Zweiss]

Seems to have worked. I can log in again. Hope others on the other servers can get back in again too.

[Beatmyfur]

I'm getting a directx 11 crash error when starting the quest Heavens Weep. It tries to load the cutscene and just crashes. Everywhere else is fine. Have had this happen before and reinstalled to fix, so trying that now.

[Gyson]

No need ti reinstall everything. The exact same bug happened to me, contacted the support my mail yesterday (Sunday) and got my character unstuck within half an hour, good job on the support team on that one ! When the bug got resolved, I was in New Grindania despite the error occuring after Susano from a SB zone, so I can only assume it's a zone transition error fixable by moving the character manually.

I don't think it's necessarily a transition error. A friend of mine is having this problem and has had it occur under two circumstances - almost immediately upon entering the new Rhalgr's Reach zone on foot, but also (after switching to the DX9 client and successfully escaping) again later upon returning to that same zone via the aetheryte crystal and running around in the zone for about 30 seconds.

Of further note, she had absolutely no problems in Mor Dhona.

Also, we were adventuring together and I was with her every step of the way, and despite that have not run into the crash myself (/knock-on-wood). So it's difficult to say that it's a specific place, or caused by a corrupt item/outfit/mount etc because if it had been something like that one would think we (and everyone else) would have both crashed (rather than just her only).

[Emdub]

Greetings, Adventurers!

We understand that many of you have concerns regarding DX11 and we would like to collect as much information as possible to assist you all with a resolution. In order to do so we request that you please submit a bug report so we can assist each of you in a more direct manner. You can find the Bug Report forum at the following link:

http://forum.square-enix.com/ffxiv/forums/632

Please make sure to submit your bug report following the appropriate template found in the sticky at the top of the Bug Report forums. This will assist us in collecting all of the information we require to resolve your concern in an accurate and timely manner.

We thank you for your understanding and please accept our apologies for any inconvenience that this may cause you.

-=Game Master Emdub=-