DX11 Client error?

[Gyson]

I'm here for a friend of mine who can no longer get onto the game because of crashes like these. We have played FFXIV together for years and she's never had a problem with crashes prior to today. It occurred today on her first visit to the new Rhalgr's Reach zone - within her first few moments in that zone she crashed with this error:



She continued to have the same sort of crash every time she tried to log back in. Keep in mind that we are on Balmung and 3000+ queues take a few hours to get through, meaning she only had time for a few attempts throughout today.

After switching from the DX11 client to the DX9 client, she was finally able to get back on long enough to successfully escape the zone. Hoping the switch to the DX9 client had permanently resolved the problem, she attempted to return to the Rhalgr's Reach zone. But after returning and moving through Rhalgr's Reach for less than a minute she crashed yet again with this error message:



It's discouraging to see that people in this thread (and others) have been having this same crash issue for months now. From what I can see SE hasn't offered any solutions, and between the queues and her new crashing problem I get the sense that my friend is a heartbeat away from giving up on this game entirely. I'm at a loss as to what advice to give her, as people have reported a lack of success even with complete re-installs of the game. She actually has a beefier computer than mine, and I'm not having this crash issue.