Character broken after first SB primal! I need help ASAP

[Helliebabe]

Yeah I wont be able to play anymore when I head back next week..... I was really hoping to finish SB

[Kreels]

Im having the same problem, and I cant even write a ticket to support cause that's my only character in the game, and also cause the congestion on my world is high I cant even see where I am or anything so yeah, at least some word from SE on this would be nice.

[Voxers]

Happened to me 2 hrs ago.

[B]Time: approx.2 hours ago ago
Frequency: permanent
World name: Zodiark
Character name: Aislinn Carmine
Class/Level: BRD 63
Area and coordinates: The Pool of Tribute/The Ruby Sea(4.5, 22.7)
Steps:
1. complete The Pool of Tribute
2. Use the Instance Exit
3. Opened chat box to type, computer crashed.
4. Unable to access my character but can log on alts. Have submitted a ticket but, looking at this thread, am not holding breath.

[Helliebabe]

I've gotten no response in 6 hours with 3 contact methods.... Giving up