i got in touch with the GM team in-game, They said they are not able to move any characters, and they have escalated this to the Dev team. hope it helps.
Greetings,
Thank you for reporting this concern. We understand that it's incredibly frustrating to be unable to access your characters during Early Access, and deeply apologize for this inconvenience.
We have confirmed this issue with the development team, and they are putting high priority on continuing to investigate how to resolve this for players.
At this time, it seems that the situation will require a resolution via the client itself (through updating the version). As such, we expect it to take more than several days to resolve this issue, including the time required to create the patch.
However, because this error is not caused by the corruption of local data or due to a PC issue, it is likely that re-installing the game will not resolve this issue.
Again, we deeply apologize for the inconvenience. We'd also like to note that if you continue to attempt to log into the game there is a chance you may be able to log in, so please try again after some time has passed.
Chenin "Luxpheras" Matthews - Community Team
Well, this thread got more attention, and I sure don't want to wait "several days" (because each attempt to login takes 20+ minutes, due to the login queue), so reposting there :
Gonna add myself to the list, in hopes someone moves my character so I can play...
Time: around 3 hours ago
Frequency: Permanent
World name: Moogle
Character name: Lily Seiba
Class/Level: Paladin 64
Area and coordinates: The Pool of Tribute
Steps:
1. complete The Pool of Tribute
2. Use the Instance Exit
3. Game crashes
4. Unable to access my character
This is on PS4 for me.
Might as well add Myself too
Time: around 8 hours ago
Frequency: Permanent
World name: Phoenix
Character name: Mikana Teka
Class/Level: Scholar 64
Area and coordinates: The Pool of Tribute
Steps:
1. complete The Pool of Tribute
2. Use the Instance Exit
3. Game crashes
4. Unable to access my character
This:
As such, we expect it to take more than several days to resolve this issue, including the time required to create the patch.
is unacceptable.

I'm sure if you are willing to write the code and patch it up today they would greatly appreciate your superior coding skills.

Frequency: permanent
World name: Famfrit
Character name: Bastian Frost
Class/Level: RDM 60
Area and coordinates: Outside Camp Drybone at the RDM quest NPC.
Steps:
1. Begin Instance. Finish Cutscene
2. Unable to access my character
Just came over to say, I was able to do this fight no problem but I knew the risk involved in doing it, hope you guys get back in soon.
Please follow my twitch: twitch.tv/agent_smashing♀ Miqo'te Keeper of the Moon - Dark Knight / Black Mage
Just happend to me around 20 mins ago, (02:07 AM) 18th/06/2017.
I am thoroughly outraged at this, I am now locked out of playing this game for what is apparently DAYS not HOURS. 100% unacceptable.
I understand that unforeseen issues can arrise but you should be ready to hotfix this not wait for a full patch...
Also can you people please read the title, if you did not get a gamebreaking crash after THE FIRST PRIMAL then you have no right to be in this thread, use the other threads that are related to your issue.
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