Character broken after first SB primal! I need help ASAP

[Helliebabe]

I haven't even gotten a response from them at all. Where do I message to ask to be moved?

[Mherandil]

I don't think that it will be efficient so as they said:

Time: approx.4 hour ago
Frequency: permanent
World name: Ragnarok
Character name: Amaril Aerslaent
Class/Level: war 64
Area and coordinates: The Pool of Tribute/The Ruby Sea(4.5, 22.7)
Steps:
1. complete The Pool of Tribute
2. Use the Instance Exit
3. ffxiv.exe errors
4. Unable to access my character

[Helliebabe]

So my character is gone now?

[Mikana]

Don't think they can afford leaving our characters dead, too many people affected, but if they don't get a general fix and need to do it case by case, it's gonna take forever

[Helliebabe]

I was one of the first people effected.... but some people got their issue fixed within the last 2-3 hours. I've been sitting here since 7am (curently 1am)

[Mherandil]

Unless they patch or move it i don't see any solution. Since i'm able to log with my old alt it's not coming from my computer neither my internet provider. I tried some things i saw on the forum from previous patch with similar bugs but nothing worked. I'm out of ideas right now and quite worried since i really wonder if i will be ever able to relog again.

[Helliebabe]

I've tried everything.... And I don't have time to do RR and HW again :/

[Helliebabe]

Even if they make it so I can't go to the new maps! I just want my character back

[Mherandil]

Well i don't think they are coming to us saying: oh yeah sorry you've lost all your datas so you can start a new one with two gold feather for free. There is a solution to get out of this mess. We have to consider it's also the day after release so gm and dev must have a hell of a week end and probably for the next two weeks. Many issues, some major priorities that are affecting more people and they can't be everywhere. But this say i would really enjoy that someone pass saying at least we're working on it because i really don't wanna loose 4 years of gaming...

[Helliebabe]

I got past the 2 instances so I arranged to stay somewhere to play SB.... Now I wont be able to play it at all when I go back. (Australian internet is complete BOLLECKS)