World Transfer Error

[Cadix]

I forgot to report here, but my brother contacted eu chat (about initiated transfer, but it didn't complete even 24+ hours passed and his character was stuck at the old server), they said they'll look into it and an hour after that his transfer got completed. It was the same get support->account->login issues->chat route as someone used earlier, you might have chosen wrong options for the chat? Since it's a "login"/in game issue?
//Actually nvm noticed that cactuar/siren is on NA and they closed the chat? so that option is gone for NA players for now...