World Transfer Error

[HotaruMarus]

Just so you all know, I contacted Chat Support (sat in Queue for about an hour) and the CSR "escalated" my issue up to another team, but it will be next Wednesday at the earliest before they can resolve the issue. To say the least, this has been the WORST experience I've ever had in an MMO. One thing after another. I'm sure you all feel the pain as well. At minimum, I would suggest sending in an email to support with your issue, I highly doubt anyone will be looking at this thread any time soon. Even if they did, they wont be doing jack all to fix it through these threads.

Wednesday? Really. What even...
Also how did you get chat support? I only seem to be getting the option of email.

[MistakeNot]

I can select Omega, but appearantly just 24 hours after it came live, it's 'full' and won't let me transfer.

This is rediculous...I'd move from Balmung in a flash, but I want to keep all my hard earned gil I saved up for a mansion.

Right now is prime time in Europe, so the EU servers would be at their busiest.

Once people have reached level 30 I expect Omega's active population to go down quite a bit.

Personally I did not have any problem transferring one of my characters to Omega, but I might just have gotten lucky.

[kotaro102]

Still no update...
http://fr.finalfantasyxiv.com/lodestone/news/ Judhing from this other servers were also down from transfer but got fixed. Not Omega...

[Scox]

Wednesday? Really. What even...
Also how did you get chat support? I only seem to be getting the option of email.

When I was selecting category and sub-category for problem, I selected "Service" and "Service", when I did that, the option for Live Chat opened up. I sat in Queue for about an hour and finally got to chat with someone.

[kotaro102]

Did they explictly say the issue would be solved wednesday? It's really puting me down, meaning I won't play the game with my significant other until then......

[kotaro102]

It's working for many poeple until this precise moment...

Edit : Also past year it happened to poeple http://ffxivrealm.com/threads/error-code-i2501.15857/


Edit 2 : Error i2501
Suspicious activity has likely occurred on your account (different ISP, strange computers, strange browsers etc). You need to contact Square Enix support (recommended to use the phone option through the Mog Station) to get this sorted. You maybe required to to send scanned copy of documents to prove your identity which can take a while to process.

To prevent this from happening again in future, use Square Enix's one time password system.

RIP everyone

[Scox]

Did they explictly say the issue would be solved wednesday? It's really puting me down, meaning I won't play the game with my significant other until then......

He told me to call back Wednesday to get an update, not that it would actually be fixed by then. Who knows when they will actually fix it, I doubt its very high on their list of things they care about.

[VirgoMordhenel]

I doubt its very high on their list of things they care about.

Well it should be. Perhaps not the top priority but it should definitely be on their list of things to fix quickly. People have been looking to transfer to avoid congestion etc... World transfer re-opening was delayed by so long, yet they re-open it broken like this? -sigh-

[HotaruMarus]

So I managed to get into contact with support and they didn't do anything but escalate the problem. Said the team that does this is available from tomorrow on and when I asked when I'd get an answer back they were basically like 'dunno, 24-48 hours'. So I guess the only thing we can do is contact support and hope they actually fix this issue.... sigh.

[Scox]

It's working for many poeple until this precise moment...

Edit : Also past year it happened to poeple http://ffxivrealm.com/threads/error-code-i2501.15857/


Edit 2 : Error i2501
Suspicious activity has likely occurred on your account (different ISP, strange computers, strange browsers etc). You need to contact Square Enix support (recommended to use the phone option through the Mog Station) to get this sorted. You maybe required to to send scanned copy of documents to prove your identity which can take a while to process.

To prevent this from happening again in future, use Square Enix's one time password system.

RIP everyone

Except, I use their one time password system. This is yet another example of SE having massive problems with their system and leaving a group of players out in the cold. I've seen bad launches before, but nothing of this scale from FFXIV. Maybe I just expect to much out of them, but the fact that not one dev, not one GM has responded to this thread is disconcerting.