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  1. 06-18-2017 12:20 AM #1
    HotaruMarus
    Player
    HotaruMarus's Avatar
    Join Date
    Jun 2017
    Posts
    4
    Character
    Hotaru Maru
    World
    Omega
    Main Class
    Dark Knight Lv 80
    Quote Originally Posted by Scox View Post
    Just so you all know, I contacted Chat Support (sat in Queue for about an hour) and the CSR "escalated" my issue up to another team, but it will be next Wednesday at the earliest before they can resolve the issue. To say the least, this has been the WORST experience I've ever had in an MMO. One thing after another. I'm sure you all feel the pain as well. At minimum, I would suggest sending in an email to support with your issue, I highly doubt anyone will be looking at this thread any time soon. Even if they did, they wont be doing jack all to fix it through these threads.
    Wednesday? Really. What even...
    Also how did you get chat support? I only seem to be getting the option of email.
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  2. 06-18-2017 01:44 AM #2
    Scox
    Player
    Scox's Avatar
    Join Date
    Sep 2013
    Location
    Limsa
    Posts
    141
    Character
    Scox Littletoes
    World
    Coeurl
    Main Class
    Astrologian Lv 80
    Quote Originally Posted by HotaruMarus View Post
    Wednesday? Really. What even...
    Also how did you get chat support? I only seem to be getting the option of email.
    When I was selecting category and sub-category for problem, I selected "Service" and "Service", when I did that, the option for Live Chat opened up. I sat in Queue for about an hour and finally got to chat with someone.
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