World Transfer Error

[kotaro102]

"Thank you" Just wasted 3 days of membership to many players who couldn't play at all with no comforting or update or even aknowledging the problem.
Created IG and IRL problems to those poeple including my wife and myself.

[kovye]

I got my transer from cactuar to siren paid for sucessfuly 3 days ago when they first went live and got the email confirming the transfer this morning but somehow im still on cactuar... After 7 hours waiting for chat they said they couldnt help because they arent a gm and are not allowed to refund either so i can try again. They told me my only option was a bug report to get my transfer.

[Jeanesis]

I paid for my transfer 68 hours ago and I've gotten no news. My main is stuck in limbo until I actually know what is going on and sending a ticket in has gotten me nothing.

[kovye]

Jeanesis Your character was actually in the email i got saying the transfer had failed due to a system error but mine was not on that list even though it did not transfer.

[Jeanesis]

I'm not sure I read that statement correctly, Kovye.

We're four days in and I still haven't gotten my problem solved.

[Cadix]

I forgot to report here, but my brother contacted eu chat (about initiated transfer, but it didn't complete even 24+ hours passed and his character was stuck at the old server), they said they'll look into it and an hour after that his transfer got completed. It was the same get support->account->login issues->chat route as someone used earlier, you might have chosen wrong options for the chat? Since it's a "login"/in game issue?
//Actually nvm noticed that cactuar/siren is on NA and they closed the chat? so that option is gone for NA players for now...