World Transfer?

[Carlsama]

Hello! I am trying to transfer my character to get a hold of those incentives, but when I try to, it tells me I cannot because I own an apartment. However, the incentives page tells me to not vacate the apartment, or I won't be able to get the 500k gil back. Am I doing something wrong?

Character: Sympy Steiner
Trying to transfer from Malboro to Mateus