They certainly didn't learn to talk to us. Just tell us how things are looking. Blizzard took to getting hourly updates. If you have to tell us "Sorry, we are still fixing, it will take serverl hours" that is fine. People can log off and get on with their life. Now you left them with "Yeeeahh, go try if you want, might work, might not..." leaving people in uncertainty and growing frustration.

Just be honest with your customers.