My two cents is this, I don't care that the issues are there BnS launch day was hella worse you were forced to be a Subscription user in order to log in, I don't care if the servers can't really handle the load, what I see as wrong is the lack of communication that's it a GOOD customer support/ It team would work together to have at least some form of answer that the community could hear even one as simple as "our servers are unable to handle the load we are doing our best to resolve the issue." Instead we are getting the silent treatment and a literal fuck off pleb. I just downloaded the game and purchased the ARR so me and my wife could try this game out together, we aren't so childish as to demand the problem get fixed but the lack of communication form SE makes them just as bad as Nexon America (which is garbage btw).