Primal is bogged down heavily. I couldn't even connect to lobby server at one point, and got an error message that character info couldn't be retrieved due to server congestion. not much can be done at this point. Guess wait till the hype dies down a little and then try to login again later.

When I could get to lobby server, there were usually at least 1,000 players in que waiting to login, so it's not you. Just too many players trying to login at once.