22.7gb update after relogging?

[Dement]

To be fair SE should have warned people on the Lodestone about the issue AT the very start this was being reported and they knew it was a problem.

That is on SE to make sure customers knew that this bug could happen even if Sony's software caused the problem. Not warning players and having them find out after the fact and letting this long thread occur with few far too little responses after a month did not help with customer faith. It almost makes you feel like they wanted users to have this fail so they can show a long thread to Sony...

I absolutely agree that Sony and SE let it go for too long before they ever even addressed that it was an issue.

However, I don't know what responses they could have given. Since the problem was a Sony one would people have been any happier if a rep popped up every few days to rephrase "This isn't our fault, Sony is working on it"? That much communication isn't going to appease anyone who's upset but it can easily have the unintended consequence of having everyone read too much into it.

[QT_Melon]

I absolutely agree that Sony let it go for too long before they ever even addressed that it was an issue.

However, I don't know what responses they could have given. Since the problem was a Sony one would people have been any happier if a rep popped up every few days to rephrase "This isn't our fault, Sony is working on it"? That much communication isn't going to appease anyone who's upset but it can easily have the unintended consequence of having everyone read too much into it.

I find that silence tends to be worse than a weekly update even if no solution. Let's put it this way, you go to a food joint and order a soda. They can't serve Coca Cola because the supplier is out. Instead of putting a sign up each time, they felt that the sign only needed to be displayed once (and someone put it somewhere where customers couldn't see it) and cashiers not saying anything about this being an issue till they ring up your order. People are not going to run to Coca Cola and scream at them, they're being served by that place. I get that SE doesn't want to be too antagonizing towards Sony, but neither Sony or SE really stepped up to show they care about their base in this issue, and it's a bit troubling :/

This is also compounded with the fact that SE dragged their heels on posting it on the Lodestone in the first place. That IS far little too late. Customers shouldn't find out after the fact, they should have given a warning on the launcher so that people could prepare. Like I said it felt like they WANTED users to get this bug so they can build up this massively ridiculous thread.