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  1. #751
    Player
    EytanElias's Avatar
    Join Date
    Aug 2013
    Posts
    11
    Character
    Eytan Elias
    World
    Diabolos
    Main Class
    Astrologian Lv 70
    I am under the impression that this is on the top of SE's to-do list, but they are trying to sweep it under the rug. They don't want all PS4 players to know this could happen to them, because at some point this will affect every PS4 user. Everyone's power will go out, or system will freeze eventually. If everyone knew this could happen to them, SE would be losing even more money. This is at least what I would like to believe is going on. That they are working very hard to rectify the issue and just being quiet about it.
    (0)

  2. #752
    Player
    Beridhren's Avatar
    Join Date
    Nov 2013
    Location
    Limsa
    Posts
    11
    Character
    Vyse Albane
    World
    Leviathan
    Main Class
    Dark Knight Lv 60
    Silence just causes people to take to other media thou.. and like some said here.. its incredible how the Guy at Reddit is much more active and does proper customer service.. meanwhile the OF gets one response followed by a week of silence -.-
    (0)

  3. #753
    Player
    Dasffion's Avatar
    Join Date
    May 2017
    Posts
    2
    Character
    Sila Giera
    World
    Brynhildr
    Main Class
    Black Mage Lv 60
    Just had this happen to me. Left my PS4 in rest mode overnight so my controller would charge. Power surged in the middle of the night. Come home from work ready to hit level 70 (Only 100k away) and find out I have to wait 3-5 hours for it to reinstall the entire game. This is pretty unacceptable.
    (0)

  4. #754
    Player
    Seradra's Avatar
    Join Date
    Sep 2014
    Posts
    6
    Character
    Seradra Warsong
    World
    Leviathan
    Main Class
    White Mage Lv 67
    This just happened to my wife's account on PS4.

    There was NO Power Surge since last night. Nothing happened at all, she just went to log on, and it prompted her to download the 22.7GB update.

    Tried to rebuild the database, and it did nothing to fix the issue.

    It is insane how this can RANDOMLY happen, WITHOUT a power surge! Some of us don't exactly have great Internet, and it's going to take almost 10 hours to download the dang thing!
    (0)

  5. #755
    Player
    AsahinaMyLove's Avatar
    Join Date
    Oct 2014
    Posts
    751
    Character
    Asahina Karayami
    World
    Siren
    Main Class
    Botanist Lv 90
    me too now -.- got a random black out wich i never had in my city and boom: 23GB patch =___= not funny.. how to fix this....? 800-900mins download time =____=
    (0)

  6. #756
    Player
    borsko's Avatar
    Join Date
    Aug 2015
    Posts
    8
    Character
    Good Fortune
    World
    Behemoth
    Main Class
    Archer Lv 70
    my ps4 didnt even black out lol it just shuts down after 1 hour because power saving settings and i have a 22 gb download are you serious rofl
    (0)

  7. #757
    Player
    EternityInBlack's Avatar
    Join Date
    May 2014
    Location
    Gridania
    Posts
    23
    Character
    Skara Brae
    World
    Mateus
    Main Class
    Scholar Lv 70
    My PS4 Pro overheated last night so I couldn't shut it down properly. So I had to force power it down and, after the system check finished, I logged onto the game and it forced me to download the 22GB patch again.
    (0)

  8. #758
    Player
    Zap_Heartfelt's Avatar
    Join Date
    Jun 2017
    Posts
    1
    Character
    Zap Heartfelt
    World
    Famfrit
    Main Class
    Paladin Lv 69
    I'm having the same problem. My neighborhood unfortunately has a lot of power outages. This issue has made me re download the whole game three times since launch. Here's to hoping that this is fixed asap.
    (0)

  9. #759
    Player
    Havaland's Avatar
    Join Date
    Nov 2016
    Posts
    15
    Character
    Havalana Surticia
    World
    Jenova
    Main Class
    Botanist Lv 61

    Can't DL update.

    Quote Originally Posted by EytanElias View Post
    I am under the impression that this is on the top of SE's to-do list, but they are trying to sweep it under the rug. They don't want all PS4 players to know this could happen to them, because at some point this will affect every PS4 user. Everyone's power will go out, or system will freeze eventually. If everyone knew this could happen to them, SE would be losing even more money. This is at least what I would like to believe is going on. That they are working very hard to rectify the issue and just being quiet about it.
    After 5 days, I was finally able to finish the 22.7gb DL.
    After talking with members of my FC, and having one encounter this bug, very few players on PS4 knows about this problem. I'm not going to accost SE on this, I do understand, they don't want to start a panic. There is no good way to break this news.
    My suggestions:
    Post in Lodestone: PS4 players please use caution in shutting down or unplugging unit while FFXIV is active because: (explain error). Square-Enix is working diligently with Sony to repair this problem.
    Problem relayed.
    People will come up with their own solutions, but they need to know the problem is there.
    (1)

  10. #760
    Player
    QT_Melon's Avatar
    Join Date
    Aug 2014
    Location
    Gridania
    Posts
    1,150
    Character
    Qt Melon
    World
    Cactuar
    Main Class
    Bard Lv 100
    Quote Originally Posted by Beridhren View Post
    Silence just causes people to take to other media thou.. and like some said here.. its incredible how the Guy at Reddit is much more active and does proper customer service.. meanwhile the OF gets one response followed by a week of silence -.-
    Technically 2 responses. But that still doesn't excuse the silence on the Lodestone. There's no panic to be had if you tell people about the situation. Hiding it from them or lack of response is really a problem. If anything it encourages user to go get a backup surge protector in case the power does go out when they are around. I've seen users be particularly nasty about this issue to other people having the problem. It's too late if someone's power goes out. However, it's not too late to warn users in the meantime to take measures via Lodestone announcement.

    There's really no excuse not to post it. Saying it's a PS4 only problem - so it shouldn't be posted doesn't cut it since the other PS4 problem was posted and resolved. PSN issues have been posted in the past, why not this error?
    (0)

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