22.7gb update after relogging?

[Ultear_Milkovich]

I just finished my 2nd download within 2 days and now I'm back to "unable to obtain character data due to server congestion" as a starting screen. No queue. I'm having this for one hour now. Doesnt even give me a count.

I've played the game only once since the begining of the EA.

[Zhexos]

Greetings,

We appreciate your patience as we worked with the team to get an update.

The dev. team is currently looking into the issue where the large patch is re-applied any time a power outage occurs on the PlayStation®4. We believe this is mainly occurring due to the power outage causing game files to be corrupted, which triggers the software to redownload the patch. We will follow up with any updates we receive, but in an effort to minimize the issue, we ask that users follow the standard shutdown procedure for the PS4, aside from cases that are beyond your control like unexpected power outages.

[fortyb4five1]

ps4 users should get a few days on their sub or something. Seriously paying 20 extra dollars just for the early access and spent hardly any time in game.

[Valkyrie_Lenneth]

ps4 users should get a few days on their sub or something. Seriously paying 20 extra dollars just for the early access and spent hardly any time in game.

YOU DIDNT PAY 20 EXTRA FOR EARLY ACCESS.

STOP SAYING THIS.

the extra $20 was for the digital collectors edition.

[Valkyrie_Lenneth]

We did not have the early access proposed by this company - and not delivered. Stop defending this.

No one paid extra for early access. I'm not saying you were able to benefit from early access, I'm saying you didnt pay extra. 2 very different things.

[tehsui]

Greetings,

We appreciate your patience as we worked with the team to get an update.

The dev. team is currently looking into the issue where the large patch is re-applied any time a power outage occurs on the PlayStation®4. We believe this is mainly occurring due to the power outage causing game files to be corrupted, which triggers the software to redownload the patch. We will follow up with any updates we receive, but in an effort to minimize the issue, we ask that users follow the standard shutdown procedure for the PS4, aside from cases that are beyond your control like unexpected power outages.

There is definitely something going on because I've had this game on PS4 since launch and suffered dozens of power outages over the years and this has never happened until I installed Stormblood.

[dumbnumb]

Now that I had a PC version ready, I decided to make my PS4 a lab rat and run some test!

First, I run a different digitally downloaded game (Persona 5), and intentionally cut off the power, and PS4 went into recovery mode and viola! The dreaded first time set up and 22.7 GB download. I am not even playing Final Fantasy XIV Stormblood. Persona 5, the game I was playing, has no data lost, what-so-ever.

Next, I cut off the power on main menu without running game. PS4 booted into recovery mode and guess what? 22.7 GB hellhole again! I wasn't even running anything.

Next, I forcefully shut down PS4 WHILE FF XIV is downloading the patch by holding power button for 10 seconds. PS4 didn't boot into recovery mode and no 22.7 GB download. In fact, the download resume without any hiccup. :/

Conclusion

It is definitely the launcher/downloader. Whenever PS4 goes into 'Recovery/system check up' mode, the launcher derped out and re-download everything as if it is a first time set up, even if there is no data corruption. This didn't happened with previous launchers!

I no longer have this problem anymore because I just switched to PC, but I cannot rest until this problem is fully resolved. While this bug maybe insignificant for people with very high download bandwidth and data cap or living in a place where power outages are rare occurrences, but it is a MAJOR GAME BREAKING BUG for people with slower internet and tighter data cap.

Thanks so much for doing this.

Re: Response from Community Rep

Yeah I don't really buy the 'We believe this is mainly occurring due to the power outage causing game files to be corrupted'. I've experience electricity fluctuations before (ARR/HW) and never did the launcher asked me to re-download all the previous patches, so something else seems to be going on here.

[lawldeeface]

Just had this happen abt an hour ago....

[JasonNR]

I have been unable to play today again... I hope it is something easy to fix. I will definitely have to try the backup and restore method after the download finishes.

[Athesto]

this is not due to corrupted data, I have been playing since ARR, and I live in a country where we have constant power outages and this is the first time this have happened. so please I k or that the devs are working hard to fix this but this is a game breaking bug that will make a lot of your customers go away. just saying turn of your console properly is not going to do much to players that live in areas with power issues.