Graphical Corruption that was not present before maintenance

[SwissArmyKnife]

Template (Windows and Mac Version)

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: 2017-06-16 1051 PST
Frequency: Continuously
World name: Excalibur
Character name: Kestrael Sthalsyngwyn
Retainer name: None
NPC name: None
Monster name: NONE
Class/Level: Every
Party or solo: Both
In-game time: Always
Area and coordinates: Everywhere
Housing: NONE
Steps:
1. Log into the game
2. Do anything
3. First one you notice is the aura around weapons such as finished relics
4. Next thing you notice is that it also obliterates eyebrows

Connection Specs
- Type of internet connection/provider: Comcast
- Modem maker/model number: Motorola SB6121

PC Specs
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Drafter\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_ltsb.170427-1704)
SYSTEM_CPU Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS A19
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16289.109MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18721.109MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.369GB SYSTEM_FREEDISC_SPACE 75.699GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2154.223 MB
SYSTEM_GRAPHICS_SHARED_VRAM 5484.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0014.4432
SYSTEM_GRAPHICS_DRIVER_DATE 6/29/2016 7:29:48 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2154.223 MB
SYSTEM_GRAPHICS_SHARED_VRAM 5484.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0014.4432
SYSTEM_GRAPHICS_DRIVER_DATE 6/29/2016 7:29:48 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D8B3714B-3BEA-4E6D-BEEE-02B05E7D3749}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2013 4:38:21 AM
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1B761662-060F-47A9-AD5B-C9163E89CA20}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2013 4:38:21 AM
SYSTEM_SOUND Headset Earphone (DUALSHOCK®4 USB Wireless Adaptor)
SYSTEM_SOUND_DEVICE_ID {416D7BBC-D0F8-4989-A520-EC7472874E93}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/13/2013 12:24:20 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A6B6BF0-D0BB-11E6-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A6B9300-D0BB-11E6-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A6B9300-D0BB-11E6-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A6B9300-D0BB-11E6-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {67732A00-D394-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 42 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {67735110-D394-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {612215A0-E427-11E6-8001444553540000}
SYSTEM_INPUT_NAME DUALSHOCK®4 USB Wireless Adaptor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {5A6BBA10-D0BB-11E6-8006444553540000}
SYSTEM_INPUT_NAME Airplane Mode Switch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV, The Lodestone - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Arduino
Audacity 2.1.2
Battle.net
Google Chrome
IrfanView (remove only)
OBS Studio
Overwatch
qBittorrent 3.3.10
SOLIDWORKS 2016 x64 Edition SP05
Steam
VLC media player
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24123
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24123
AMD Settings
WPTx64
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123
PX Profile Update
Dell WLAN and Bluetooth Client Installation
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel(R) Chipset Device Software
Google Update Helper
Mumble 1.2.18
Microsoft Visual C++ 2005 Redistributable
Private Internet Access Support Files
Microsoft Office 2003 Web Components
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ST Microelectronics 3 Axis Digital Accelerometer Solution
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Warframe
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
PX Profile Update
PX Profile Update
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
PX Profile Update
7-Zip 16.04 (x64)
AMD Software
Windows Driver Package - libusb-win32 (libusb0) libusb-win32 devices (01/15/2013 1.2.6.0)
Windows Driver Package - Dell Inc (DellRbtn) HIDClass (06/26/2013 1.4.1)
GIMP 2.8.20
Microsoft Office Home and Business 2016 - en-us
HSMXpress 2018 R1.41862
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU
Intel(R) Network Connections Drivers
Mark of the Ninja
Tabletop Simulator
Vanquish
8-Bit Bayonetta
Vulkan Run Time Libraries 1.0.37.0
Catalyst Control Center Next Localization ES
HSMXpress 2018 R1.41862
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization DE
SOLIDWORKS eDrawings 2016 x64 Edition SP05
Intel(R) Chipset Device Software
Catalyst Control Center Next Localization CS
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24123
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization RU
SOLIDWORKS Explorer 2016 SP05 x64 Edition
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization SV
Microsoft Visual C++ 2005 Redistributable (x64)
Catalyst Control Center Next Localization FI
SOLIDWORKS 2016 x64 Edition SP05
AMD Software
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization TR
AMD Settings - Branding
Catalyst Control Center Next Localization EL
SOLIDWORKS Composer Player 2016 SP05 x64 Edition
Microsoft Silverlight
Catalyst Control Center Next Localization JA
Microsoft Visual Basic for Applications 7.1 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual Basic for Applications 7.1 (x64) English
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization TH
Dell Touchpad
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Qualcomm Atheros Bluetooth Suite (64)
Microsoft Visual C++ 2005 Redistributable (x64)
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization KO
Autodesk License Service (x64) - 4.1
AMD Radeon Pro and AMD FirePro Settings
Agent Ransack x64
Catalyst Control Center Next Localization DA
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization IT
AMD Radeon Pro and AMD FirePro Settings
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization BR
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ActivateDesktop.exe 00001040
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe 00000EA8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000BB8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000012FC
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00000A60
C:\Program Files\DellTPad\Apntex.exe 00000FE0
C:\Program Files\DellTPad\Apoint.exe 0000044C
C:\Program Files\DellTPad\HidFind.exe 000004DC
C:\Program Files\PotatoMU\potato-2.0.0b16-win32-x86_64.exe 00001014
C:\Windows\Explorer.EXE 00000514
C:\Windows\system32\conhost.exe 00000898
C:\Windows\system32\taskhostex.exe 00000740

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: Dell Precision
Laptop Model Number: M4800 with FirePro M5100 graphics

Gamepad Manufacturer: Sony
Gamepad Model Name: Dualshock 4
Gamepad Part Number: CUH-ZCT2

Browser Information
- Name and version of the browser currently in-use: Chrome
- Internet Explorer Version: 11.0.9600.18666

[SwissArmyKnife]

Additional diagnostic information:

As my laptop possesses both integrated graphics as well as a dedicated graphics card, I experimentally switched the game to run on the integrated graphics. The result is that while the framerates are much, much slower, they do render everything 100% correctly. My character has eyebrows again!

Testing with other games with the dedicated graphics does not show *any* problems even remotely like the screenshots shown above, which would seem to indicate that something in Stormblood isn't playing nicely with everything else.

[SwissArmyKnife]

Additional information: Whatever problem exists only exists in the DX11 version of the client. Switching to DX9, dedicated graphics causes glow effects to render correctly, and I have my eyebrows back.

Again, I have to reiterate: The DX11 client was working completely fine before maintenance, and my system configuration did not change between Heavensward and Stormblood early access.

[SwissArmyKnife]

Further experimentation seems to point towards a problem with the game's FXAA implementation.... or lack thereof. To this point, in order to maximize framerate, I have been playing with the absolute minimum settings, however, fidding with the graphical settings in order to try and squeeze out a few extra FPS caused me to accidentally turn FXAA on.

As a result of turning FXAA on, the artifacts seen above disappear, and then stay gone when FXAA is turned back off.... however performing certain actions such as mounting up immediately cause the client to crash to desktop.

In short, FXAA must be toggled off, then on in order to make the artifacts go away, and must stay on to prevent further client instability.

[Koden]

I'm also getting this issue. For me, the Transparent Lighting Quality setting seems to be related. Toggling between Normal and High will make the effect shift a bit, and will occasionally cause it to go away completely, at which point it will stay gone for the remainder of the session. However, there's also a small chance that it will crash the game and bring up a DirectX fatal error message (further pointing toward DirectX being the ultimate cause of the problem, since DX9 works fine). The crash has only happened so far in Tamamizu, so it could be specific to an effect in that area.

[SwissArmyKnife]

In my case, DX9 seems to work fine as well, although it seems that certain parts of Kugane are almost guaranteed to reliably cause the game's framerates to go to zero as it struggles with draw calls, a problem that doesn't exist in the DX11 client.

[SwissArmyKnife]

https://www.youtube.com/watch?v=DwJZuPeVi-U

I have recorded a video of a successful attempt to get things working. When next I play, I will try to get an unsuccessful attempt to get things working, to aid diagnosis.

[Koden]

The simplest solution might be the correct one, looks like. I updated my graphics card drivers and there's no sign of the bug anymore. I was using Radeon 17.2.1, now I'm on 17.4.4.

[SwissArmyKnife]

Not to put too fine a point on it, I too, am already on the most recent drivers available for my card, but still have these problems.