On Hyperion, we formed a line as we were instructed by SE in order to fix this problem. I, like others, stood for hours as people DC'd or left, until we got to the front of the line where, surprise surprise, people were not waiting in line, and instead standing in a crowd mass clicking the quest, therefore ensuring that no one will get in. I have finished literally everything new in the game, including the aether currents that I can reach. It's now 3:47pm Central time, so the game has been live for almost 12 hours. And this quest has been broken for 12 hours.
Why.
Don't tell me to go level, or do other things. I paid to play Stormblood, not play old content because Stormblood is broken.
Also, the interface on PS4 is either too small or too big, and that's annoying.