Been playing this game month after release and its not the first time they failed. Heavensward didnt had that problem. Only problem was server overloaded and location back in Canada. Also, I pay for said product my hard earn money and can be not satisfied with product if its not working properly. This isnt free to play or onetime payment. On 20th even more people will be joining. You can save them by all means, but there are people who arent satisfied with simple problem blocking whole playthru.