Quote Originally Posted by Choyi View Post
It's about the worst thing you can do in customer service, leaving your customer hanging without any information or on time updates on a situation that greatly inconvenience the customer.
Yeah. Lacking information people tend to fill in the blanks and assume the worst. So it's inconvenient and stressful to the customers. I mean, I know its a game and all, but it's also a service that people pay for.