I've played 14 back in the day of ARR until RL caught upto me and had to quit.
I've forgot about 14 for a while until I heard Stormblood is coming out and in the official SE online store it said that the expansion will include the previous expansion and was promised an early access, but I later find out that I won't be able to play most, if not any, content from Stormblood early because I dont have Heavensward.
I've contacted chat support but all I got was a sneer comment that I should have read more carefully and no where on the preorder page is it stated that I'll get 2 seperate codes for each expansion but I'll be given a single code for both expansions and wa abruptly cut off from chat support without any warning
Its not like I can't absolutely wait until the 20th to play through the game but I was really bummed out by the fact I've paid money in advance for something I won't be able to play or experience along with the very indifferent and uncaring attitude of the chat support.