I'm sure this has been answered somewhere else but I'm having some issues with my preorder for Stormblood.

I purchased it through the store.na.square-enix site and I got an email receipt for the order but I haven't gotten my 18 digit code to enter on the early access site. It's been a couple of hours at this point.

My coworker preordered his through steam and got his right away.

Has anyone else had this issue / if so what did you do?